Summary
Overview
Work history
Skills
Languages
Timeline
StoreManager

Ameena Nixon

Norwood,City of London

Summary

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Overview

13
13
years of professional experience

Work history

Customer service representative

Sainsbury's
London
06.2012 - 07.2023
  • Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
  • Minimised long register queues by completing sales transactions quickly and accurately.
  • Recorded daily transaction information using POS systems, enabling stock success monitoring.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Maintained and recorded gift certificate documentation for accurate financial records.
  • Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Displayed and restocked merchandise by following brand guidelines.
  • Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
  • Bagged, boxed and wrapped goods with care to maintain quality and presentation.
  • Checked notes carefully to spot counterfeit currency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints and answered queries about store products.
  • Checked and confirmed personal identification during alcohol and tobacco sales.
  • Helped meet business needs by working extra shifts.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Reduced customer wait times through optimised checkout processes.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Issued trading stamps and redeemed food stamps and coupons.
  • Set up new promotions and monitored price changes.
  • Completed opening and closing procedures each day.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.

sale Assistant

Primark
London, Peckham
01.2012 - 06.2012
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.

Customer assistant

Marks and Spencer
London , Brixton
07.2011 - 12.2011
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Offered advice on product selection for enhanced levels of support and service.
  • Handled cash and card payments with accuracy.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Managed customer complaints with prompt, mutually beneficial resolutions.

Customer assistant

Shoe Zone
London, Brixton
01.2011 - 06.2011
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Offered advice on product selection for enhanced levels of support and service.
  • Handled cash and card payments with accuracy.

Skills

  • Sales enquiry handling
  • Sales negotiating
  • Markdown/promotional procedures
  • Cash and card processing
  • Cash handling
  • Problem solver
  • Exceptional communication
  • Creative problem solving
  • Stock management
  • Outstanding customer service
  • Written and verbal communication skills
  • Customer sales support

Languages

English
Fluent

Timeline

Customer service representative

Sainsbury's
06.2012 - 07.2023

sale Assistant

Primark
01.2012 - 06.2012

Customer assistant

Marks and Spencer
07.2011 - 12.2011

Customer assistant

Shoe Zone
01.2011 - 06.2011

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Ameena Nixon