Ameen Hnesh
Bristol,North Somerset
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving.
Driven to deliver high-quality service and consistent results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options.
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution.
Ready to enhance customer satisfaction and contribute to team success.
Overview
1
1
year of professional experience
Work history
Customer service representative
PADI EMEA
BRISTOL, AVON
2026.05 - 2026.06
- Streamlined processes through efficient record keeping.
- Ensured smooth running of operations with timely preparation of reports.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Followed up customer queries to check provided solutions met expectations.
- Maintained up-to-date client records in database systems.
- Reduced customer wait times by adhering to call target timeframes.
- Entered, updated and removed customer information to keep accounts current.
Administrative officer
Accommodation Available - Family Business
Bristol, Avon
2025.02 - 2025.08
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Handled all incoming post and emails, ensuring prompt responses.
- Liaised with third party suppliers to facilitate shipment of materials, reducing lead times.
- Successfully delivered on tasks within tight deadlines.
- Maintained comprehensive database of tenants and properties, enhanced record-keeping.
- Regularly updated the database system, ensuring accurate record-keeping and easy retrieval of information when needed.
- Kept accurate records of expenses, and revenues for financial transparency.
- Facilitated accurate billing by maintaining records of receipts and invoices.
Education
GCSE and A levels - GCSES and A levels
Bristol Cathedral Choir School
Bristol 2020.09 -
Skills
- Flexibility in task handling
- Patience and diplomacy
- Bookkeeping knowledge
- Customer relationship management systems
- Invoicing and billing experience
- Supplier negotiation talent
- Process improvement awareness
Languages
English
Native
Affiliations
- Calinthetics
- Rock climbing
- 3D modelling
- Tennis
- Martial arts
Accomplishments
DofE bronze level
Timeline
Customer service representative
PADI EMEA
2026.05 - 2026.06
Administrative officer
Accommodation Available - Family Business
2025.02 - 2025.08
GCSE and A levels - GCSES and A levels
Bristol Cathedral Choir School
2020.09 -