AMEE PARIKH
Slough,United Kingdom
Summary
Sales Consultant with a proven track record in handling high-volume inquiries and leveraging CRM systems to effectively track and manage client interactions. Holding an NVQ Level 7 MSc in Management, demonstrating advanced analytical and problem-solving skills alongside exceptional communication abilities. Gained practical experience through an internship at Valerian Spicer Fitness, focusing on Social Media Marketing, and developed a diverse skill set through roles in customer service, healthcare, and production. This background highlights adaptability, strong organizational capabilities, and a collaborative, team-oriented approach. Driven by a strategic vision to contribute to the evaluation and implementation of key organizational processes, with a commitment to applying analytical expertise to support and enhance corporate growth and success.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Sales Consultant
Core Communication Retail Limited
London, UK
03.2024 - Current
- Managed high volume of inbound calls, emails, and chats, achieving an average first contact resolution rate of 85%.
- This efficient handling reduced response times and increased overall customer service efficiency by 30%. Implemented feedback loops, collecting and analysing customer feedback to drive service improvements.
- These insights led to a reduction in recurring issues, streamlining issue resolution. Collaborated with sales and technical support teams to ensure seamless service delivery and prompt issue resolution.
- This cross-functional effort reduced resolution times by 25%, enhancing overall efficiency. Utilized CRM systems to track and manage interactions, ensuring accurate, up-to-date records.
- This improved data accuracy and increased handling efficiency for repeat inquiries, enabling more personalized service.
Health Care Assistant
Shearwater, Portsmouth City Council
Portsmouth, UK
12.2023 - 02.2024
- Coordinated activities and events to enhance residents' social well-being, resulting in increased participation rates and improved overall resident satisfaction.
- Prioritized and managed tasks efficiently in a fast-paced environment, ensuring seamless daily operations and minimizing disruptions.
- Monitored and assisted residents with daily activities, providing personalized support that catered to individual needs, which contributed to a more comfortable living experience.
- Effectively communicated with residents, their families, and healthcare professionals, ensuring clear and consistent information flow, which helped maintain a high standard of care.
- Developed an organized scheduling system for activities and staff assignments, optimizing resource allocation and reducing scheduling conflicts, which resulted in a smoother, more efficient workflow within the facility.
Support coordinator
Morrison's PLC
Portsmouth, UK
04.2023 - 12.2023
- Maintained and organized stock according to inventory requirements, ensuring shelves were fully stocked and presentable at all times.
- Handled all products with care to ensure quality, guaranteeing items reached buyers in optimal condition.
- Consistently inspected the expiration dates of fresh food items, confirming that all associated paperwork was accurately signed and finalized.
- Assisted in training new team members, providing guidance on company standards and best practices, which contributed to a smoother onboarding process.
- Managed customer inquiries and resolved issues efficiently, enhancing overall customer satisfaction and loyalty.
Health Care Assistant
HC24 LTD
Portsmouth, UK
10.2021 - 03.2023
- Monitored client health conditions, ensuring residents felt comfortable and their needs were met promptly and efficiently.
- Assisted individuals with daily activities, including relocating, delivering meals, feeding, and aiding with restroom and bathing needs, while consistently reporting client progress and concerns to the Home Care Manager.
- Administered medication reminders and ensured adherence to treatment schedules, contributing to improved health outcomes and continuity of care.
- Maintained accurate and up-to-date documentation of residents' health status and care plans, which facilitated effective communication with healthcare professionals and ensured consistent, high-quality care.
- Demonstrated the ability to work both independently and as part of a team, maintaining a high level of patience, emotional resilience, and empathy towards every resident.
Education
MSc Management with Extended Professional Practice - Management
Coventry University London
London, UK 05.2021 - 04.2023
Bachelor of Commerce - Accounting and Finance
University of Baroda
India 07.2017 - 04.2021
Skills
- Effective listener and agility
- Strategic Planning and organizational skills
- Client Relationship Management
- Team Leadership and Communication
- Customer Relationship Management
- Problem-solving skills
- Corporate Strategy
- Product knowledge and demonstration
Tools : Microsoft Office Suite (Excel, Word, PowerPoint), Data Analysis Tools (Canva, Care Planner),CRM software proficiency
References
References available upon request.
Internship
Digital Marketing Intern at Valerian Spicer Fitness, London, UK.
Timeline
Sales Consultant
Core Communication Retail Limited
03.2024 - Current
Health Care Assistant
Shearwater, Portsmouth City Council
12.2023 - 02.2024
Support coordinator
Morrison's PLC
04.2023 - 12.2023
Health Care Assistant
HC24 LTD
10.2021 - 03.2023
MSc Management with Extended Professional Practice - Management
Coventry University London
05.2021 - 04.2023
Bachelor of Commerce - Accounting and Finance
University of Baroda
07.2017 - 04.2021
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