Amee Le Coadou
Torquay
Summary
Organised and driven professional with strong communication and problem-solving skills. Highly proficient in managing schedules and handling confidential information with discretion. Committed to enhancing productivity and ensuring seamless operations for business.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Personal Assistant to the Leader of the Council and Civic Mayor
TORBAY COUNCIL
Torbay
2023.12 - 2025.05
- High-level support to the Leader of the Council.
- Complex diary and time management avoiding conflicts and ensuring that travel and focus time are built into the schedule.
- Inbox management and colour coded organisation with a flagging system and task tracking spreadsheet.
- Arranging and clerking meetings at Board level, circulation of papers and assistance with agenda setting.
- Handling and delegating correspondence on behalf of the Leader and Mayor, inclusive of logging signposting and responding to enquiries from the Public, external organisations, and Central Government.
- Drafting letters, speeches, booking events, travel and accommodation.
- Working with internal colleagues to support and maintain, a wider Governance structure and timetable.
- Working to robust procedures and guidelines, maintaining GDPR regulations and Compliance.
- General office tasks including printing, scanning, scribing, telephone calls, copying.
- Use of internal systems and Microsoft Office, Sharepoint, Excel, etc.
- Light/occasional support to the Deputy Leader and Cabinet members.
- Providing occasional cover to colleagues including for the PA to the Chief Executive.
- Preparing and delivering Civic inductions alongside the Civic Lead Officer.
- Hybrid working.
- Continued professional development through courses and conferences.
Team Support Officer
TORBAY COUNCIL
Torquay
2023.02 - 2025.05
- Providing direct support to all staff within the department including Executives.
- Compiling agendas for multiple meetings, working directly with Chairs to co-ordinate schedules and deliver action plans.
- Assisting with projects to meet deadlines.
- Liasing with Governance teams and Elected Council Members.
- Organising and taking minutes at multiple meetings, including at board level and conferences.
- Working in tandem with Torbay and South Devon NHS Trust, within an integrated office.
- PA-style support and diary management for departmental colleagues, including the Directors, and senior leadership team.
- Assisting with assessments, reports, projects and consultations.
- Producing and distributing documents, reports, and letters.
Insurance Consultant
A-Plan Insurance
Newton Abbot
2022.11 - 2023.01
- Learning the Insurance Industry through CPD courses and 1-1 training with a CII professional.
- Taking Quotations for Clients, via phone and at the counter.
- Liasing with underwriters to establish standard, and bespoke Rates.
- Following strict GDPR and FCA procedure.
- Handling Claims and mid-term adjustments.
- Extensive training on the financial markets and standards.
- Assisting with an acquisition and navigating multiple internal systems.
- Fundraising events.
Recruitment Service Consultant
Recruiteasy (Marketsmart Ltd)
Newton Abbot
2022.01 - 2022.10
- Personal Assistant to a Senior Consultant overseeing account management, and growth.
- Building my own Construction and Trades Recruitment desk, showing, impressive and rapid growth.
- In-house sales training, implemented through business-to-business sales.
- Supplying suitable candidates, growing client relationships, maximising Gross Profits, and achieving KPI's.
- Obtaining and filing compliance documents.
- Effective communication between site agents, company directors, candidates, and accounting departments.
- Working within cost margins, calculating ratios to meet ambitious targets.
- Providing training and support to junior colleagues.
Recruitment Resourcer
Recruiteasy (Marketsmart Ltd)
Newton Abbot
2021.07 - 2022.01
- Registering, resourcing and vetting candidates for roles in the Construction industry.
- Referencing Candidates with previous employers.
- Entering data to Excel spreadsheets, using formulas to monitor margins.
- Uploading compliance documents.
- Sending order confirmations to businesses.
- Providing direct support and assistance to a Senior Consultant.
- Average daily outgoing call rate of 150+.
- Other administrative tasks.
Customer Service Representative
Suttons Seeds
Devon
2021.03 - 2021.07
- Responsible for Social Media Correspondence, (Facebook, Twitter and Google reviews).
- In-house Customer Service training.
- Processing and handling a high volume of customer queries.
- Refund & Replacement training.
- Providing customer guidance, assistance and where required, navigating a resolution.
Catering Assistant/Chef
Extreme Chocolate
Torquay
2020.09 - 2021.02
- Temporary position during lockdown.
Voluntary Branch Secretary
Political Party
Torquay
2020.01 - 2021.01
- I assisted with some administrative tasks on a voluntary basis for a local branch of a political party.
- Arranging monthly meetings.
- Taking detailed minutes of meetings held.
- Compiling informative emails to constituents about campaigns, ideas, and upcoming events.
- Fundraising.
Covid19 Health Care Assistant
Choice Care Home
Torquay
2020.04 - 2020.05
- Personal care.
- Compassionate care.
- Activity sessions.
- Housekeeping.
- Mental Health training.
- Manual Handling training.
Assistant Manager/Artisan Barista & Cook
The Noble Tree
Torquay
2018.05 - 2020.03
- Finley tuned and personalised customer service.
- Barista duties, to a speciality standard.
- Cooking light lunches.
- Training part time staff members.
- Providing substantial information on the import, export and origin of multiple coffees.
- Administrative duties.
- Redundancy due to the Pandemic.
Supervisor, Key holder, Barista
Costa Coffee
Torquay
2017.11 - 2018.05
- Supervision of a small team during shifts.
- Developing that team to achieve monthly target margins.
- Maintaining a safe and positive work attitude and environment.
- Fast paced service and Barista work.
- Stock rotation.
- Product ordering via telephone and on a personal STOCKADE account.
- Weekly stock taking.
- End of Day Report composure, inclusive of staff hour input, margin spreadsheets and daily profit total.
- Incident log input and revision.
- Cashing up, banking, and ensuring the security of the premises.
Bartender and Waitress
The Farmers inn
Jersey
2015.01 - 2017.12
- Fast paced service of food and beverage.
- Stock rotation.
- Cash handling.
- Warm and friendly customer experience provided.
Barista
Costa Coffee
Jersey
2017.08 - 2017.10
- Barista training.
- Faced paced service.
- Stock rotation, using the 'date dot' system.
- Cashing up.
- High level of hygiene and record keeping.
Kitchen Assistant & Server
Fortview Beach Cafe
Jersey
2017.03 - 2017.08
- Fast paced and intensive food and drinks service.
- Online course taken to gain Level 2 Food Hygiene Certificate.
- Ice cream window work.
- Making cream teas and milkshakes to order.
Waiting Staff
Warner Leisure Hotels
Chard
2013.10 - 2014.01
- Working within the Fenoccies Italian restaurant. (Since Closed).
- Learning the menu and dish ingredients, in both English and Italian.
- Providing guests of the Cricket St Thomas Hotel with a 4
- Dining experience.
- Ensuring a refined and intimate dining experience was consistently delivered.
- Achieving sales targets, and promotional product upselling.
- Sales technique training.
- Flight Path customer interaction course.
Volunteer Worker
ALS Active Learning and skills.
Chard
2013.02 - 2013.10
- Helping with the running and ideas for a local youth club.
- Fundraising.
- Supporting the community.
Skills
- Professional email drafting
- Proactive organisation
- Travel arrangement
- Diplomatic disposition
- Punctuality assurance
- Event coordination
- MS Office expertise
- Stress resilience
- Negotiation competency
- Conflict Resolution
- Creative thinking
- Meeting coordination
- Audio typing
- Relationship-building
Certification
Mental Health First Aider
Multiple CPD course certificates
Languages
Spanish
Intermediate
Timeline
Personal Assistant to the Leader of the Council and Civic Mayor
TORBAY COUNCIL
2023.12 - 2025.05
Team Support Officer
TORBAY COUNCIL
2023.02 - 2025.05
Insurance Consultant
A-Plan Insurance
2022.11 - 2023.01
Recruitment Service Consultant
Recruiteasy (Marketsmart Ltd)
2022.01 - 2022.10
Recruitment Resourcer
Recruiteasy (Marketsmart Ltd)
2021.07 - 2022.01
Customer Service Representative
Suttons Seeds
2021.03 - 2021.07
Catering Assistant/Chef
Extreme Chocolate
2020.09 - 2021.02
Covid19 Health Care Assistant
Choice Care Home
2020.04 - 2020.05
Voluntary Branch Secretary
Political Party
2020.01 - 2021.01
Assistant Manager/Artisan Barista & Cook
The Noble Tree
2018.05 - 2020.03
Supervisor, Key holder, Barista
Costa Coffee
2017.11 - 2018.05
Barista
Costa Coffee
2017.08 - 2017.10
Kitchen Assistant & Server
Fortview Beach Cafe
2017.03 - 2017.08
Bartender and Waitress
The Farmers inn
2015.01 - 2017.12
Waiting Staff
Warner Leisure Hotels
2013.10 - 2014.01
Volunteer Worker
ALS Active Learning and skills.
2013.02 - 2013.10