Amechi Ade-Olisaemeka
Loughton,UK
Summary
Experienced IT support technician with a strong focus on remote desktop support, virus protection, and software troubleshooting. Demonstrates proficiency in Microsoft OS, Windows O/S, and Mac OS X, alongside expertise in Office 365 and SharePoint.
Skilled in hardware installation, network troubleshooting, and cloud computing, ensuring seamless system upgrades and user account setups. Adept at handling ticketing systems like Zendesk with excellent communication skills and a customer service-oriented approach.
Committed to maintaining high standards of SLA adherence while efficiently managing incident diagnostics and complaint handling. Career goals include advancing expertise in IoT knowledge and telecommunications to drive innovative IT solutions.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Proficient in DaVinci Resolve with experience creating and editing videos independently, demonstrating strong attention to detail and creativity.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
IT Support Helpdesk
ESPOK IT SOLUTIONS
Waltham Abbey, UK
11.2023 - 08.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
Retail Sales Assistant
Wenzel's the Bakers
Debden, UK
02.2022 - 01.2023
- I was working with Wenzel's the Bakers for about a year in the Sales Assistant + Retail role as they were able to sharpen my skills further from communication skills to also my Retailing skills.
Retail Assistant & Sales Assistant
Copper box Arena
Stratford, UK
09.2018 - 09.2020
- Fulfilled customer needs by providing product advice, simplifying quality shopping experience.
- Efficiently completed shop floor duties, comfortably working autonomously or in team setting.
- Greeted customers within target timeframe and in line with best store practices to create welcoming environment.
- Communicated effectively with customers, determining needs, providing recommendations and upselling services.
- Clearly explained products' benefits and value, engaging customers in new stock whilst driving sales.
- Communicated with customers about offerings, including policies, restrictions and refund policies.
- Recommended optimal merchandise based on customer needs and desires.
Coaching Assistant
Chingford Foundation School
Chingford, UK
09.2016 - 09.2019
- Built and nurtured friendly, professional relationships with students, enhancing coaching enjoyment and experiences.
- Ensured required equipment was promptly prepared for training, cleaning and packing away after use.
- Offered flexible working patterns to provide effective support across weekend and evening events.
- Provided compassionate pastoral support, meeting children's and young adults' emotional and developmental needs.
- Maintained up to date First Aid qualifications, providing reliable medical care and attention as required.
- Improved team abilities in providing feedback and motivating them by confidently and smoothly demonstrating skills.
Education
L3 ICT Apprenticeship (Support Technician) - Level 3 Information Communications Technician - Azure Cloud Support Specialist V2.0 (RS) (IFATE: v1.
QA Apprenticeships (ESPOK IT SOLUTIONS)
Waltham Abbey, Essex 11.2023 - 08.2025
BTEC Level 3 Diploma in Sports & Fitness - Sports & Fitness Level 3
New City College
Debden, Essex 09.2018 - 08.2020
Skills
- Remote desktop support
- Virus protection
- Software and system training
- Antivirus software installation
- SharePoint
- Microsoft OS
- Windows O/S
- Cisco
- Office 365
- Software troubleshooting
- System upgrades
- User account setup
- Hardware installation
- Zendesk
- Software update installation
- Anti-virus software installation
- IoT knowledge
- Incident diagnostics
- Specific application support
- Microsoft office suite proficiency
- IT terminology fluency
- Email client support
- Ticketing system expertise
- Multitasking efficiency
- Cloud computing
- Desktop support
- Mac OS X
- Operating system setup
- ICT software upgrading
- Network troubleshooting
- Customer service-oriented
- Remote access software
- IT support knowledge
- Self-Control
- System updates and upgrades
- Ticketing systems
- Remote support capability
- Help desk experience
- SLA adherence
- Complaint handling
- Telephone etiquette
- Software installation
- IT ticketing systems
- Software issue diagnosis
- IT help desk services
- Telecommunications
- Firewalls and security
- Microsoft Office Suite
- Audio syncing
- Photoshop proficiency
- Colour grading
- Video compression
- Proficient in davinci resolve
- Excellent communication
- Sound editing
- Cultural awareness
- Positive attitude
- Self-motivation
- Time-management
Affiliations
- Video Editing
- Playing sports (mainly basketball)
- 3D animation/modelling
- PC building
- Gaming
- Calisthenics and Gym
Certification
Level 3 End-point Assessment for Information Communication Technician – Support Technician digital credential
Accomplishments
Took the initiative to build a server from scratch using XCP-ng, leading its setup and successful deployment for use within the office. This demonstrated technical proficiency, problem-solving, and the ability to independently manage a project from start to finish.
New City College - Took on a key role at the Copper Box Arena, Supporting event operations for the official London Lions Basketball team. Responsibilities including; overseeing setup preparations and assisting with ticket and food sales, demonstrating reliability in a fast-paced environment
Chingford Foundation School - Recognised for my initiative and teamwork in assisting with the organisation and setup of basketball games for both Junior and Women's teams, contributing to the smooth running of events.
References
References available upon request.
Timeline
L3 ICT Apprenticeship (Support Technician) - Level 3 Information Communications Technician - Azure Cloud Support Specialist V2.0 (RS) (IFATE: v1.
QA Apprenticeships (ESPOK IT SOLUTIONS)
11.2023 - 08.2025
IT Support Helpdesk
ESPOK IT SOLUTIONS
11.2023 - 08.2025
Retail Sales Assistant
Wenzel's the Bakers
02.2022 - 01.2023
BTEC Level 3 Diploma in Sports & Fitness - Sports & Fitness Level 3
New City College
09.2018 - 08.2020
Retail Assistant & Sales Assistant
Copper box Arena
09.2018 - 09.2020
Coaching Assistant
Chingford Foundation School
09.2016 - 09.2019
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