Ambreen Bhatti
Derby,United Kingdom
Summary
Dynamic and highly efficient professional with a strong foundation in customer relations and account management. Demonstrates exceptional problem-solving abilities, communication skills, and multitasking efficiency. Adept at managing customer complaints and providing sales support, ensuring high levels of customer satisfaction. Skilled in relationship-building and maintaining data entry accuracy, contributing to seamless operations. Career aspirations include advancing in roles that leverage expertise in customer service and account management to drive business success.
Overview
13
13
years of professional experience
Work history
Customer Support Advisor
Walgreens Boots Alliance
Derby
2025.07 - Current
- Boosted company reputation with exceptional handling of customer complaints.
- Utilised comprehensive product knowledge to provide accurate information to customers.
- Explained complex terms in simple language, enhancing client comprehension levels.
- Escalated complex issues to senior management for quicker resolution.
- Handled customer enquiries, leading to improved client relations.
- Promoted products and services to potential clients, generating interest and engagement.
- Managed high volume of inbound calls for efficient service delivery.
NHS Volunteer Responder
NHS
Derby
2025.01 - 2025.11
- Provided companionship and support to elderly residents in care homes, enhancing their quality of life through regular visits.
Customer Service Advisor
Firstsource
Derby
2017.10 - 2019.02
- Answering customer calls and assisting with enquiries
- Promoting and selling company products
- Taking payments over phone, resolving customer complaints at first point of contact
- Handling multiple customer cases for a variety of issues
- Provided timely, accurate, and personalised responses to customer inquiries
- Developed a detailed knowledge base of customer support information
- Handled customer complaints and inquiries in a professional manner
- Doing admin on an ad-hoc basis
- Proficient in Microsoft word/excel
- Meeting KPI's and constant high performer in NPS
- Established warm and friendly rapport whilst interacting with customers by phone and email
Opticians Customer Care Advisor
Boots Alliance PLC
Nottingham, United Kingdom
2012.09 - 2016.02
- Liaised with customers via both phone and email to book eye test and contact lens appointments
- Ensured clinical guidelines were met and that medical records were maintained in line with the Data Protection Act
- Effectively negotiated suitable alternative dates/times/locations to meet both customer and business need
- Answered and investigated Advantage Card queries
- Awarded Gold advisor for Quality of customer calls
- Buddy for new starters within the team, delivering side by side coaching and answering queries
- Company Overview: Nottingham
Education
Some College (No Degree) - Business administration
Distance Learning Online
Bridgwater07.2025
Foundation - Law Pathway
University of Derby
Derby, United Kingdom 2020.01 -
High School Diploma -
Derby Moor Community School
Derby, United KingdomSkills
- Problem-solving
- Communication
- Team player
- Multitasking efficiency
- Telephone etiquette
- Customer complaint management
- Customer sales support
- Verbal and oral communication
- Customer relations
- Relationship-building
- Data entry accuracy
- Highly efficient
- Account management
LANGUAGES
English: First Language
Urdu: C2 Proficient
REFERENCES
References available upon request.
Timeline
Customer Support Advisor
Walgreens Boots Alliance
2025.07 - Current
NHS Volunteer Responder
NHS
2025.01 - 2025.11
Foundation - Law Pathway
University of Derby
2020.01 -
Customer Service Advisor
Firstsource
2017.10 - 2019.02
Opticians Customer Care Advisor
Boots Alliance PLC
2012.09 - 2016.02
Some College (No Degree) - Business administration
Distance Learning Online
High School Diploma -
Derby Moor Community School