Summary
Overview
Work History
Education
Skills
Timeline
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Ambiya Khatun

Summary


Dynamic and client-focused professional with a strong background in advocacy and case management, specializing in supporting individuals facing complex family, housing and immigration challenges. Secured over £10,000 emergency funding through drafting applications for vulnerable clients. Adept at navigating legal frameworks and providing clear, actionable advice to diverse client groups. Experienced in collaborating with local authorities and community organizations to deliver integrated support services. Known for effective communication, strategic problem-solving, and a proactive approach to meeting evolving client needs.

Overview

7
7
years of professional experience

Work History

Domestic violence advocate and safeguarding lead

Rochdale Women's Welfare Association
Remote , Manchester
01.2024 - Current
  • Expertise in high-risk case management: Delivered tailored advocacy to high-risk survivors of domestic violence, including refugees, asylum seekers, and individuals with no recourse to public funds, while navigating the Domestic Abuse Act 2021 to ensure survivors’ rights were upheld and barriers to support were addressed.
  • Enhancing systemic accountability: Secured specialized training for staff through the British Institute of Human Rights to strengthen the use of legislation, hold statutory agencies accountable, prevent breaches of survivors’ human rights, and mitigate the risk of domestic homicide.
  • Trauma-informed advocacy and collaboration: Managed a diverse and high-volume caseload, ensuring client-centred, trauma-informed support. Collaborated with local authorities and multi-agency partners to develop safety plans, secure emergency housing, and deliver robust interventions.

Personal care assistant

Future Directions
, Greater Manchester
11.2020 - 01.2024
  • Precise records and case management: Maintained and updated comprehensive client records, ensuring data accuracy to track progress and identify risks. Produced detailed progress reports that informed multi-agency reviews, ensuring care plans were adaptive to changing needs and aligned with safeguarding frameworks. Demonstrated a meticulous approach to handling sensitive information in high-stakes situations.
  • Trauma-informed, client-centred support: Delivered compassionate personal care while maintaining dignity and respect during sensitive tasks such as dressing and toileting. Used trauma-informed approaches to build trust and promote emotional resilience, ensuring care delivery reflected individual wishes and cultural sensitivities.
  • Multi-agency collaboration to improve outcomes: Proactively liaised with local authorities and healthcare teams to coordinate holistic care solutions. Provided timely information and actionable recommendations to address complex cases, demonstrating an ability to work under pressure and meet tight deadlines while ensuring client safety and well-being.

Volunteer worker

Free Family Representation and Advocacy Project
Holborn, Camden
08.2023 - 12.2023
  • Efficient case preparation for FHDRA hearings: Supported lawyers handling First Hearing Dispute Resolution Appointment (FHDRA) cases by organizing case files, prioritizing critical information, and conducting in-depth legal research. Introduced a streamlined system to consolidate case details, allowing lawyers to focus on effective advocacy during high-pressure proceedings.
  • Drafting legal documents and correspondence: Prepared client summaries, case notes, and supporting legal documents tailored to the unique needs of family law cases. For example, drafted comprehensive position statements to clarify case issues ahead of hearings, ensuring a smoother resolution process.
  • Facilitating client communication and team collaboration: Played a key role in client consultations, simplifying complex legal concepts to make processes more accessible. Worked closely with a team of advocates to deliver client-centered support, from preparing clients for hearings to resolving urgent issues, demonstrating adaptability across various high-stakes settings.

Resettlement Case Worker

Refugee Action and Asylum Crisis Manchester
Hulme, Manchester
11.2020 - 12.2022
  • Client-Centred Support for Vulnerable Populations: Led holistic, client-centred resettlement support for refugees, asylum seekers, and human trafficking victims, ensuring they accessed essential services such as healthcare, education, and legal assistance. For instance, worked closely with victims of trafficking through the Criminal Justice System (CJS), coordinating with law enforcement and support networks to secure their safety, assist in navigating legal proceedings, and provide tailored support for their physical and mental well-being.
  • Multi-Agency Collaboration and Advocacy: Coordinated multi-agency collaboration with housing providers like Serco, local councils, legal professionals, and third-sector organizations to ensure vulnerable individuals received the appropriate support. Advocated for victims of human trafficking to access safe accommodation and specialized care, ensuring their protection from further exploitation while working through the CJS. For example, facilitated secure housing options for clients, ensuring safety and privacy through strategic engagement with local authorities and law enforcement.
  • Legal and Policy Expertise in Client Advocacy: Applied my knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and immigration law to challenge inadequate housing conditions and unfair dispersal decisions for vulnerable clients, ensuring their rights were upheld and that complex legislation was clearly communicated to housing providers.

Team Lead & Erasmus Session Facilitator

Hamer Exchange Erasmus
Rochdale, Greater Manchester
10.2019 - 02.2022
  • Led two successful international exchange programs in Turkey, representing the UK in Erasmus sessions focused on the impact of Brexit on migration and the importance of supporting refugees and asylum seekers. Oversaw the planning, coordination, and delivery of educational workshops for diverse groups of participants from multiple countries.
  • Provided strategic leadership and coaching to a team of 10 volunteers, ensuring smooth operation and high engagement during both sessions. Implemented structured training programs, enhancing team skills in cultural sensitivity, cross-border policy analysis, and public speaking.
  • Developed and delivered tailored presentations, effectively communicating complex UK migration policies, including the dispersal policy and resettlement schemes, to international audiences. Utilized clear, accessible language to ensure participants of varying English proficiency could fully engage and contribute to discussions.
  • Facilitated collaborative problem-solving sessions, connecting participants with local organizations and stakeholders, which resulted in actionable recommendations for improving support services for refugees and asylum seekers across the EU. Demonstrated strong partnership-building skills and a commitment to multi-agency working, aligning with Rochdale Borough Council's approach.
  • Achieved a 95% satisfaction rating from participants, with positive feedback highlighting the clarity of information presented, the inclusiveness of the sessions, and the practical insights provided on UK immigration and housing policies. This success underscored my ability to lead complex projects, communicate effectively with diverse audiences, and advocate for vulnerable groups.

Refugee tutor

Cornerstone Daycentre
Rusholme , Manchester
09.2018 - 09.2020
  • Provided 1:1 tailored English language support to refugees and asylum seekers, facilitating conversational practice and helping clients build the language skills needed for daily life, employment, and integration into local communities.
  • Developed customized lesson plans based on individual learning needs and language proficiency, focusing on practical English for navigating public services, housing, healthcare, and education systems.
  • Enhanced client confidence and cultural integration creating a welcoming and inclusive learning environment that respected diverse cultural backgrounds and fostered community building.
  • Collaborated with local support networks and agencies, connecting clients with additional resources, such as housing support, job readiness programs, and community services, to aid in their successful resettlement.
  • Contributed to improved client outcomes, assisting many participants in gaining the language skills necessary for legal processes, job applications, and accessing public services, showcasing strong communication and advocacy abilities.

Intern

Crown Prosecution Service
Manchester
07.2020 - 07.2020
  • Gained invaluable insight into the criminal justice system, strengthening my understanding
    of the prosecutorial process.
  • Observed seasoned prosecutors handling a diverse spectrum of cases, from minor offenses
    to serious crimes, acquiring an appreciation for the intricacies of court proceedings.
  • Actively contributed to case preparations through legal research, evidence review, and
    witness statement preparation.
  • Developed a deep comprehension of the emotional impact of the criminal justice process on
    victims and witnesses, honing skills in providing empathetic support.

Education

Master of law - Bar Practice Course

The University of Law
Manchester
09.2022 -

Skills

  • Client communication
  • Regulatory compliance
  • Case Management
  • Vulnerable person advocacy
  • Strategic decision-making
  • Drafting proficiency



MINI PUPILLAGES

- College Chambers: Final hearings on financial remedy and private child contact

- Atlantic Chambers: Care order vs special guardianship case; viability assessment review

- Drafted attendance notes, observed submissions, and reviewed procedural strategies

Timeline

Domestic violence advocate and safeguarding lead

Rochdale Women's Welfare Association
01.2024 - Current

Volunteer worker

Free Family Representation and Advocacy Project
08.2023 - 12.2023

Master of law - Bar Practice Course

The University of Law
09.2022 -

Personal care assistant

Future Directions
11.2020 - 01.2024

Resettlement Case Worker

Refugee Action and Asylum Crisis Manchester
11.2020 - 12.2022

Intern

Crown Prosecution Service
07.2020 - 07.2020

Team Lead & Erasmus Session Facilitator

Hamer Exchange Erasmus
10.2019 - 02.2022

Refugee tutor

Cornerstone Daycentre
09.2018 - 09.2020

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Ambiya Khatun