Ambika M

• Administered WebSphere Application Server, IIS, SSL, and WebLogic Server to optimize performance.
• Troubleshoot deployment and application flow issues while collaborating with development teams to resolve bugs.
• Configured security realms for users and groups, enhancing queue-level security across platforms.
• Implemented load balancing features for applications based on demand and enterprise visibility.
• Achieved 99.9% availability for critical payment platforms through comprehensive service delivery.
• Led global operations teams (L1/L2/L3), establishing accountability and performance metrics.
• Governed incident, problem, and change management processes, providing executive-level reporting.
• Coordinated disaster recovery and business continuity planning to ensure operational readiness.

Clients supported: London Stock Exchange, London Clearing House, and Bank of America.

• Monitored and troubleshot BEA WebLogic Server and WAS 8.x/9.x to ensure optimal performance.
• Designed and configured clustering, load balancing, high availability, and session replication techniques.
• Led P1/P2 incident response bridges, coordinating cross-functional teams for rapid restoration.
• Delivered clear communications to leadership during outages to maintain transparency.
• Drove root cause analysis sessions, documenting findings and tracking preventive measures.
• Assessed high-risk changes to ensure production stability and approved necessary modifications.
• Conducted post-change reviews to identify gaps and prevent future incidents.
• Collaborated with infrastructure, network, middleware, and application teams for effective issue resolution.

Client Supported: Capital One (Banking and Financial Services).