Overview
Work history
Education
Profile
Interests
References
Timeline
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Ambika Aggarwal

Leicester,England

Overview

6
6
years of professional experience

Work history

Support Engineer

Ben
London
09.2022 - 03.2025
  • Collaborated closely with developers for early detection of bugs or defects in newly released software versions.
  • Provided training to junior engineers, leading to enhanced team performance.
  • Handled high-priority tickets for quick issue resolution and increased operational efficiency.
  • Able to read basic python to discover where the bug lay in the code
  • Experience in using SQL, Datadog, Sentry when handling tickets
  • Enhanced handling of support tickets by moving ticket process from a Slack channel to a Jira board


Senior Technical Specialist

Benefex
Southampton
10.2020 - 08.2022
  • Developing an automated testing process using Cypress that will help avoid future defects and increase time efficiency when building and testing benefits.
  • Extensive knowledge in Excel - able to analyse employee data, ensuring their HR data and benefit data are valid and accurate.
  • Lead multiple projects (3+) simultaneously, successfully delivering them on time with no defects
  • Use an in-house benefits tool (which uses C# and HTML) to build bespoke flexible benefits
  • Liaised with key stakeholders of the project to understand and meet user and design requirements, keeping in mind the non-functional requirements.
  • Supporting team members by holding tutorial sessions and creating documentation to understand complex benefit implementation
  • Great understanding of key employee benefits including Auto-Enroller Schemes, Group Risk and Healthcare Products and Salary Sacrifice Benefits.

Support Analyst

XLCubed
Maidenhead
04.2019 - 09.2020
  • Completed Querying Data with Transact-SQL Course - able to read and write SQL queries
  • Proficient in using bespoke (XLCubed) software combined with Microsoft Excel
  • Analysed various datasets and designed attractive dashboards consisting of grids, small multiples and other visualisations
  • Provided technical support to clients exceeding customer expectations
  • Created blogs in order to support existing clients and attract new customers

Education

Bachelor of Science - Mathematics

University of Manchester
2018

Leicester Grammar School
Leicester
2015

Profile

Ambitious and passionate Senior Technical Specialist, responsible for ensuring multiple projects are completed and delivered on time exceeding client expectations. Continuously exploring new ways of improving client delivery and helping others within the team perform at their utmost best. Thrives under pressure and actively looks for solutions even in the most complex situations. Actively seeking a career which allows for growth and development, from both technical and leadership perspectives.

Interests

  • Currently setting up a charity in aid of SCA 12, a genetic disease, in honour of my grandfather.
  • Set up a charity in honour of my father called DoAsRAJWouldDo and raised over £100,000 so far for two legacy projects.
  • Starting the Data Analytics Career Accelerator course with LSE in April

References

Available upon request

Timeline

Support Engineer

Ben
09.2022 - 03.2025

Senior Technical Specialist

Benefex
10.2020 - 08.2022

Support Analyst

XLCubed
04.2019 - 09.2020

Bachelor of Science - Mathematics

University of Manchester

Leicester Grammar School

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Ambika Aggarwal