Ambia Hussain
Bury,England
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Upbeat massage professional with superior history of glowing guest feedback. Explains treatments and services to foster comfortable and memorable guest experiences. Strong commitment to quality and customer service.
Overview
4
4
years of professional experience
Work history
Massage therapist
Lady Lyla HQ
Manchester , England
2025.09 - Current
- Conducted initial consultations to understand client's history, expectations and preferences
- Provided education on stretches and exercises, contributing to client's long-term health improvement.
- Implemented effective aromatherapy treatments for enhanced therapeutic benefits.
- Kept detailed records of treatments provided for future reference and continuity of care.
- Stayed updated on latest industry trends and research to enhance service delivery.
- Maintained clean and comfortable therapy environments, promoting relaxation and healing.
- Delivered high quality therapeutic massages by employing a range of techniques and modalities.
- Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
- Created memorable client experiences by delivering a warm welcome, exceptional treatment process and outstanding post-treatment care.
Retail worker
Endura Roses
Stretford , England
2024.10 - 2025.11
- Liaised with suppliers regularly for timely delivery of products,.
- Educated customers on product features and benefits resulting in increased sales.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Created attractive product displays that stimulated customer interest and purchases.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Offered personalised service to each shopper, driving repeat business.
- Operated till accurately to ensure smooth checkout process.
- Consistently met personal sales goals whilst providing excellent customer service.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Retail worker
Sai fashions
Cheetham hill, England
2021.12 - 2022.09
- Educated customers on product features and benefits resulting in increased sales.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Created attractive product displays that stimulated customer interest and purchases.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Maintained knowledge of products and features to provide recommendations to customers.
- Built lasting relationships with clients through customer service interactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Assisted customers in locating specific items to boost satisfaction.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Processed returned or exchanged items and provided refunds to customers.
Education
A-Levels - Law
University of Salford
Salford 05.2023
Certificate of Higher Education - Criminology
Holy cross college
Bury03.2022
Certificate of Higher Education - Law
Holy cross college
Bury03.2022
A-Levels - English Language
Holy cross College
Bury03.2020
GCSEs - History
The Heys school
Prestwich 02.2020
GCSEs - English Language
The Heys school
Prestwich 02.2020
GCSEs - Food Science
The Heys school
Prestwich 02.2020
Skills
- Friendly and professional communication
- Active listening
- Handling complaints & conflict resolution
- Building customer loyalty
- Product recommendations (upselling & cross-selling)
- POS (Point of Sale) system operation
- Processing cash, card, and digital payments
- Returns & exchanges
- Meeting sales targets
- Basic math accuracy
- Stock replenishment
- Inventory counts & audits
- Merchandising & shelf organization
- Loss prevention awareness
- Understanding supply flow
- Teamwork
- Time management
- Adaptability
- Problem-solving
- Attention to detail
- Opening & closing procedures
- Maintaining store cleanliness
- Visual merchandising
- Following company policies
- Safety compliance
Timeline
Massage therapist
Lady Lyla HQ
2025.09 - Current
Retail worker
Endura Roses
2024.10 - 2025.11
Retail worker
Sai fashions
2021.12 - 2022.09
A-Levels - Law
University of Salford
Certificate of Higher Education - Criminology
Holy cross college
Certificate of Higher Education - Law
Holy cross college
A-Levels - English Language
Holy cross College
GCSEs - History
The Heys school
GCSEs - English Language
The Heys school
GCSEs - Food Science
The Heys school