Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Amber Stephanie  Bax-Baird

Amber Stephanie Bax-Baird

Chippenham,Wiltshire

Summary

Dedicated professional with extensive expertise in case management, crisis intervention, and care planning. Proficient in legislation understanding, therapeutic techniques, and social services knowledge. Skilled in psychological evaluation, community networking, and maintaining patient confidentiality. Demonstrates empathy and compassion while supporting mental health and substance abuse cases. Adapt to multidisciplinary teamwork, written and verbal communication, and safeguarding procedures. Holds a full UK driver's license and is Basic First Aid and CPR certified. Committed to upholding professional boundaries, diversity awareness, and organised record-keeping.

Takes on a challenging new role, harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive, and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions, and managing projects.

Hard-working ISVA with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Resourceful employee with outstanding knowledge to develop and maintain a healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes, and customer service improvements.

Organised and dependable ISVA with four years of experience. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.

Enthusiastic ISVA with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Passionate ISVA with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and a helpful approach.

Customer-oriented ISVA with a strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with an internal drive to deliver excellence. Tactical team builder with a strong background in training and team development.

Overview

13
13
years of professional experience
1
1
Certification

Work history

Indepent Sexual Violence Advisor (ISVA)

Safe Link
Bristol
09.2021 - Current
  • Supporting clients with their mental health, and supporting them through the process of the justice system by working alongside the police, CPS, hospitals, and the criminal justice system

Recovery Navigator

Missing Link
Bristol , Avon and Somerset
08.2020 - 09.2021
  • Supporting clients with their mental health after they have been discharged from the hospital, we would try and get them familiar with their diagnosis and to live with it as independently as possible

Sales Assistant

Lush Cosmetics
Cape Town and Stirling , Western Province and Stirlingshire
12.2014 - 08.2020
  • Assist with stocktake, managing stock and stock control, and pricing stock. Customer care, processing cash and card payments through the till. Keeping the store clean and presentable, following Lush guidelines. Security control, health and safety, customer and employee safety. Managing, receiving, and storing delivery of large amounts of stock. Keeping up to date with Lush ethics and campaigns. Organized recruitment nights, and oversaw recruitment nights. Stepped into a supervisor role when needed, and assisted with the supervisor’s admin

Au Pair

Sheryl Baird
Cape Town , Western Province
12.2014 - 09.2015
  • Transported 2 children from school to after-school activities, then home. I cooked dinner, assisted with homework, and got the children ready for bed

Event Worker

Stir Events
Cape Town , Western Province
07.2012 - 12.2014
  • I fit into a suitable role for the event, either as a waitress, bartender, or steward. Served customers, obtained their orders correctly, created and presented orders correctly

Directors Assistant

Tabak Duty Free
Cape Town , Western Province
07.2012 - 12.2014
  • Answered phones, organized meetings, basic filing, and basic reception duties

Education

Master of Science - Applied Clinical Psychology

University of Bath
Bath
09/2020 - 12/2022

Bachelor of Science - Psychology

University of Stirling
Stirling
09/2015 - 06/2019

Certificate of Higher Education - Matric Certificate

Elkanah House High School
Cape Town
01/2010 - 12/2014

Skills

  • Case management
  • Crisis intervention
  • Care planning
  • Social services knowledge
  • Psychological evaluation
  • Community networking
  • Empathy and compassion
  • Patient confidentiality
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Public speaking
  • Team building
  • Strategic planning
  • Resourcefulness
  • Leadership
  • Public Relations
  • Diversity Awareness
  • Substance abuse understanding
  • Multidisciplinary teamwork
  • Written and verbal communication
  • Mental health support
  • Empathetic
  • Professional boundaries
  • Organized
  • Risk assessment
  • Record-Keeping
  • Safeguarding procedures

Affiliations

  • Exercise, reading and music

Accomplishments

  • In 2018 while doing my undergraduate I was awarded the University of Stirling Student of the Year

Certification

  • I am a qualified ISVA through Lime Culture

References

References available upon request.

Timeline

Indepent Sexual Violence Advisor (ISVA)

Safe Link
09.2021 - Current

Recovery Navigator

Missing Link
08.2020 - 09.2021

Sales Assistant

Lush Cosmetics
12.2014 - 08.2020

Au Pair

Sheryl Baird
12.2014 - 09.2015

Event Worker

Stir Events
07.2012 - 12.2014

Directors Assistant

Tabak Duty Free
07.2012 - 12.2014

Master of Science - Applied Clinical Psychology

University of Bath
09/2020 - 12/2022

Bachelor of Science - Psychology

University of Stirling
09/2015 - 06/2019

Certificate of Higher Education - Matric Certificate

Elkanah House High School
01/2010 - 12/2014
Amber Stephanie Bax-Baird