Rachael Olivia Gardner
Leeds,West Yorkshire
Summary
Empowering professional talented at planning and delivering motivational sessions for optimal participant engagement. Builds rapport easily and nurtures an inclusive environment. Provides outstanding customer experience to maximise rate of return clients.
Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Driven Supervisor effective in creating positive environments where employees can thrive and succeed. Dynamic, reliable and committed. Looking for new role where hard work and dedication will be highly valued.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Leisure facility manager
Feel Good Health Club
Leeds, West yorkshire
03.2025 - Current
- Maintained high standards of cleanliness throughout the facility, ensuring a pleasant environment for patrons.
- Addressed customer complaints promptly, contributing to overall patron satisfaction rate improvement.
- Developed strategic plans for future improvements, considering industry trends and customer feedback.
- Organised team training sessions for enhanced service delivery.
- Increased patronage with targeted promotional campaigns.
- Ensured adherence to health and safety guidelines, reducing incidence of accidents within the premises.
- Oversaw budgeting process to maintain financial health of the establishment.
- Fostered a positive work environment through regular communication and feedback sessions with staff members.
- Coordinated special events, enhancing community engagement and involvement.
- Managed leisure facility operations to ensure safety and compliance with regulations.
- Boosted staff productivity through effective leadership and motivation strategies.
- Conducted routine inspections of facility grounds and equipment, maintaining operational standards.
- Encouraged teamwork through open communication and leadership.
- Arranged leisure activity timetables to fulfil different customers' needs.
- Generated reports and cash projections for planning and decision-making purposes.
- Recruited, trained and supervised staff to maintain establishment's health and safety standards.
- Reviewed performance targets for activities and modified timetables to remove poor-performing items.
- Controlled expenses and revenue allocations, decreasing waste of resources and operating costs.
- Managed plant rooms and equipment by scheduling repairs and maintenance for faulty machinery.
- Maintained strong working relationships with colleagues and senior management.
- Answered queries and handled complaints to provide outstanding customer service.
- Managed finances and administrative requirements to keep centre operating according to targets.
- Planned medium to long-term business targets to optimise company performance and growth.
Leisure Supervisor
Feel Good Health Club
Leeds, West Yorkshire
11.2023 - Current
- Supervised activities of workers and enforced safety regulations.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Trained new hires and set up mentoring relationships to drive team performance.
- Dealt with customer complaints and rectified product and service issues.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Built customer retention and satisfaction by delivering top-quality service.
- Maintained documents and records to comply with internal policies and external regulations.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Improved workplace safety to reduce accidents and near-misses.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Offered instruction, coaching and motivation for enhanced team morale.
- Assessed pool chemical levels and reported concerns to management so required standards were met.
- Reported equipment faults to maintenance teams, enabling prompt resolution.
- Responded to emergencies quickly and calmly, prioritising customer safeguarding.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
- Documented facility accidents and incidents for evaluation, limiting repeat issues.
- Supervised pool areas and undertook Lifeguard responsibilities to maintain customer safety.
- Carried out thorough pool water testing in line with PWTAG regulations, maintaining a clean, safe environment at all times.
- Handled complex customer interactions firmly and diplomatically, steered towards positive resolution.
Private Personal Trainer
Self Employed
Leeds, West Yorkshire
09.2022 - Current
- Taught clients how to properly operate exercise equipment.
- Properly educated clients to improve attainment of individualised wellness objectives.
- Maintained awareness of latest personal training techniques and best practices by researching trends.
- Regularly created innovative and exciting challenges to maximise client retention, motivation and engagement.
- Established and maintained positive relationships with clients, maintaining excellent client loyalty.
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Designed and executed individual and small group exercise fitness classes and regimens.
- Built client capabilities through strength training, cardiovascular exercise and stretching.
- Managed diary to maximise client bookings.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Trained clients to practise proper form, posture and technique.
- Consulted with clients to define goals and fitness capacity.
- Encouraged and motivated clients during training sessions to maximise strength.
- Increased client retention by implementing successful, person-centred fitness strategies.
Fitness Coach
PureGym
Leeds, West Yorkshire
09.2022 - 12.2023
- Developed and instructed engaging class sessions, helping members to achieve fitness goals.
- Cultivated positive relationships with participants by interacting with groups during classes.
- Established gym timetable to run classes exactly on schedule and avoid inconveniencing customers.
- Facilitated safe warm-up and cool-down routines to maintain first-class safety during workouts.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Maintained spotlessly clean, tidy studios and equipment for continued customer satisfaction and best-possible hygiene practices.
- Provided new-member inductions, through conducting welcoming facilities tours, advice on fitness timetables and overall customer support.
- Explained use of exercise equipment to participants, prioritising safety at all times.
- Explained and demonstrated safe and appropriate exercises for members of various fitness and physical abilities.
- Instructed classes and group sessions with up to 30 members of varying levels of fitness and experience.
Customer Service Assistant
Co-op Food
Farnborough, Hampshire
07.2003 - 06.2006
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained up-to-date knowledge of store payment, return and exchange policies, providing expert customer guidance.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
Customer Sales Assistant
T-mobile
Aldershot, Hampshire
03.2002 - 03.2004
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
- Performed daily opening and closing functions and inventory management.
- Employed design skills to create attractive merchandise displays, consistently increasing product appeal.
- Continuously improved product knowledge to maintain highest levels of service quality.
- Delivered effective product demonstrations, consistently ensuring customer comprehension.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Built lasting relationships with clients through customer service interactions.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Operated cash registers with accuracy and processed cash and card transactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
Diploma of Higher Education - Access to higher education diploma
Farnborough College of Technology
Farnborough 09/2013 - 06/2015
Skills
- Safety compliance
- Health and Safety Compliance
- Business administration
- Attention to Detail
- Leadership
- Dispute management
- Team supervision
- Policy enforcement
- Leisure operations
- First Aid Qualified
- Poolside safety
- Teamwork
Certification
- RLSS UK Level 3 Pool Plant Operator
- RLSS UK Emergency Response Swimming Pool
- RLSS UK Level 3 Emergency First Aid at Work
- RLSS Level 2 Automated External Defibrillator
- Active IQ Level 3 Award in Supporting Pre and Postnatal clients with Exercise and Nutrition
- Active IQ Level 3 Extended Diploma in Personal Training
References
References available upon request.
Timeline
Leisure facility manager
Feel Good Health Club
03.2025 - Current
Leisure Supervisor
Feel Good Health Club
11.2023 - Current
Private Personal Trainer
Self Employed
09.2022 - Current
Fitness Coach
PureGym
09.2022 - 12.2023
Customer Service Assistant
Co-op Food
07.2003 - 06.2006
Customer Sales Assistant
T-mobile
03.2002 - 03.2004
Diploma of Higher Education - Access to higher education diploma
Farnborough College of Technology
09/2013 - 06/2015
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