Summary
Overview
Work history
Education
Skills
Accomplishments
Volunteering
Affiliations
Timeline
Generic

Amber Ince

Colchester,England

Summary

Reliable and self-motivated individual with over three years of experience in fast-paced customer service environments, including café and takeaway settings. Skilled in communication, multitasking, and problem-solving, with a strong focus on delivering positive customer experiences. Proven ability to manage high-pressure situations, handle transactions accurately, and maintain high standards of cleanliness and safety. A strong team player who also works well independently, with a flexible and adaptable approach to a wide range of responsibilities. Now seeking to bring strong interpersonal skills and service experience to a new role.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Waitress

Tea Rose Cafe
Colchester, England
08.2022 - Current
  • Delivered excellent customer service by taking orders, serving food and drinks, and responding promptly to customer needs and requests.
  • Managed high-pressure situations, maintaining composure and high service standards during busy periods and handling over 50 orders a day.
  • Prepared drinks, assisted with food preparation, and plated meals for chef, ensuring timely and accurate service.
  • Handled customer payments, including calculating bills, taking cash, and processing card transactions with accuracy and efficiency.
  • Ensured cleanliness and safety in dining environment, with consistent attention to detail when clearing tables, washing up, and maintaining hygiene standards.
  • Worked effectively in small, close-knit team, collaborating to deliver smooth and efficient service during every shift.
  • Demonstrated adaptability by managing multiple front- and back-of-house responsibilities, balancing customer-facing duties with kitchen and cleaning tasks.
  • Built strong rapport with regular customers and contributed to warm, welcoming atmosphere.

Food Service Assistant

Fish & Chips at the Pier
Clacton, England
04.2025 - Current
  • Delivered friendly, efficient service to customers at till and counter, ensuring positive and welcoming experience.
  • Handled customer orders accurately and swiftly during busy periods, maintaining composure in a fast-paced environment.
  • Assisted with food preparation in kitchen, following hygiene and safety standards.
  • Maintained high standards of cleanliness throughout premises
  • Worked as part of small team to ensure smooth daily operations and uphold customer satisfaction.
  • Developed strong communication and time management skills through hands-on, customer-facing responsibilities.

Education

A-Levels - AQA Biology

Colchester Sixth Form College
09.2022 - 07.2024

A-Levels - OCR B SALTERS Chemistry

Colchester Sixth Form College
09.2022 - 07.2024

Level 3 Diploma - WJEC Criminology

Colchester Sixth Form College
09.2022 - 07.2024

GCSEs -

St Benedict's Catholic College
Colchester
09.2020 - 07.2022

Skills

  • Collaborative teamwork
  • Attention to detail
  • Clear communication
  • Outstanding customer service skills
  • Problem solving
  • Organisation and time management
  • Resilience and patience
  • Strong Multitasker

Accomplishments

  • Gold Award in Scouting – Awarded for exceptional leadership, community service, and achievement of advanced scouting challenges (May, 2021).
  • Platinum Award in Scouting – Recognized for outstanding contribution to scouting, including leadership roles, personal development, and the successful completion of high-level scouting projects (July, 2024).

Volunteering

Sep 2021 - Current

26th Sea Scouts Colchester - Assistant Beaver Scout Leader

Rayner Road - Colchester, GB

  • Led and managed a group of children, ensuring their safety and well-being, and fostering a caring, supportive environment.
  • Organized and led activities, demonstrating strong planning, coordination, and organizational skills.
  • Maintained high standards of responsibility and trust, ensuring the safety and development of participants.
  • Worked closely with a team of volunteers to ensure smooth operations, effective communication, and conflict resolution.
  • Managed time efficiently while supervising activities, ensuring all tasks were completed safely and on time.

Affiliations

  • I'm a regular runner and cyclist, which helps me stay physically active and maintain the energy needed for fast-paced, on-my-feet roles. I enjoy setting personal goals and pushing myself to improve.
  • At home, I take care of a small group of chickens. I really value the responsibility of feeding them, keeping their coop clean, and making sure they're healthy and safe. It's a daily routine I take pride in.
  • I also enjoy drawing in my free time. It's a relaxing and creative outlet that helps me stay focused and detail-oriented.

Timeline

Food Service Assistant

Fish & Chips at the Pier
04.2025 - Current

A-Levels - AQA Biology

Colchester Sixth Form College
09.2022 - 07.2024

A-Levels - OCR B SALTERS Chemistry

Colchester Sixth Form College
09.2022 - 07.2024

Level 3 Diploma - WJEC Criminology

Colchester Sixth Form College
09.2022 - 07.2024

Waitress

Tea Rose Cafe
08.2022 - Current

GCSEs -

St Benedict's Catholic College
09.2020 - 07.2022
Amber Ince