Ambereen Ghalib
Summary
As a highly experienced Services Sales Manager and previously an Account Manager, I have acquired enhanced skills in selling User Centric IT solutions to align with customer Digital strategies. Having worked within various verticals in the Corporate and Public sector space, allowing a deep understanding of Industry specific challenges and ways of working, thus adapting a diverse sales approach to ensure the right outcomes.
Understanding the art of building relationships, effective communication, networking internally, with customers, Vendors and do believe these are large contributing factors to success in Sales, achieving and/ over 100% YoY. This also includes winning Strategic large Global contracts within various verticals.
Experienced in people management, helping others with growth and self-development, which has been the natural progression into management roles, within both IT and Finance Industries. An extremely motivated and determined individual with a strong work ethic, who enjoys a challenge, and am capable of making difficult decisions in complex environments. With these skills and experience, Ability to achieve remarkable results within Sales, Account Management, Procurement and becoming a Subject matter Expert.
Overview
23
23
years of professional experience
11
11
years of post-secondary education
Work History
Workspace Sales Team Leader
Softcat
Birmingham
02.2023 - Current
- Continuing personal sales role as below, as well as managing new team- Maintaining a player/leader role
- Supporting team of sales specialists to achieve annual targets ’whilst driving and personal sales target. Facilitated mentoring programme to foster personal and team growth
- Working with Sales Leadership & Internal teams to deliver strategic growth
- Implement development plans for each report to ensure employee satisfaction and retention
- Regular 121’s to support employee wellbeing- growth/ progress and career aspirations
Services Sales Consultant
Softcat
Birmingham
03.2021 - 01.2023
- Selling workspace solutions using Service and Technology partner solutions into new and existing accounts as a new Business Lines
- Using consultative sales approach to understand and meet customer needs achieving over 400% of target in 1st year
- Achieving 'Sales Specialist' of the year, within the 1st year
- Proactively building relationships with Account Managers and their key accounts, contributing to significant increase in revenue growth
- Expanding client base and wallet share by upselling in new business lines and proactive Vendor Account mapping
- Owning end-to-end Sales lifecycle of Project and BAU delivery for all solutions
- Engagement at C-level and below to understand and align solutions to their Business Strategies
- Close Relationships with IT Category Managers to ensure commercial and technical best fit Solutions proposed
- Helping write tenders and responding to RFPS
- Building Vertical/ Tech tower Specific GTMs for Customers
- Managing comms with multiple vendors and partners, for a tailored approach for each client requirement
- Working across internal divisions to ensure strategic approach and wins
Hardware Services Sales Specialist
SCC
Birmingham
11.2016 - 08.2020
- Selling Operational and logistics services as part of IT hardware requirements within 5k plus user organisations
- Achieving Monthly and annual sales targets with weekly forecasting
- Increase Services sales within new and existing clients to meet monthly and annual targets
- Attaching Services to proposals, increasing penetration and wallet share within new and existing accounts
- Speaking to Key Contacts to help right size service requirements
- Working across various departments to ensure stronger sales propositions
- Various Industry coverage including Construction, Transport, Central Govt Legal and Financial
Central Government and Defence Account Manager
SCC
Birmingham
04.2006 - 11.2016
- Securing monthly and Annual pipeline, achieving over 300% of target within first year
- Speaking to C-Level contacts within Accounts to develop Strategic relationships
- Manage existing accounts and increase share with new BL
- Providing Solution and Annuity Based Services, including Cloud, Managed and Professional Services
- Ownership of end-to-end sales process
- Utilising consultative approach working closely at various levels within customer structure to build and develop long term strategic business plans
- Knowledge of Public sector frameworks and best practice
- Engagement of virtual teams across all SCC internal functions
- Won and delivered multimillion pound contracts within CG and Defence
- Broad knowledge of Public sector processes, frameworks and industry challenges
Sales manager
HFC Bank
Birmingham
03.2002 - 02.2006
- Achieving Monthly sales targets presented through upsell of Loans and PPI, receiving multiple recognition awards
- Presenting customised loan options suited to individual financial situations, maximising customer satisfaction.
- Enhancing Company reputation through delivery of exceptional customer service.
- Increasing customer satisfaction by providing excellent service and handling client queries efficiently.
- Participating in regular team meetings contributing ideas for improving sales strategies.
Education
Bachelor of Science - Multi Media Technology
Birmingham City University
Birmingham 09.2001 - 05.2004
Higher National Diploma - Computer Science
South Birmingham College
Birmingham 09.1999 - 05.2001
NVQ Level 3 - Business IT
Whalley Range 6th Form
Manchester 09.1997 - 05.1999
GCSEs - 7 GCSE's A-C
Whalley Range School
Manchester 09.1992 - 05.1997
Skills
- Account Management
- People Management
- Consultative Sales
- Cross and Upsell Expert
- IT Solutions and Strategic alignment
- Stake-holder Collaboration
- Vendor Engagement & Management
- RFPs and Tenders
- Procurement and Supply chain experience
- Communication Skills
- Listening
- Solution Mapping
- Requirements Analysis
- Team Work
- Relationship Building
- Analytical Skills
- Effective use of CRM systems for Client data
Affiliations
- Travelling
- Fitness and Yoga
- Makeup Artist
- Self Growth and Development
Timeline
Workspace Sales Team Leader
Softcat
02.2023 - Current
Services Sales Consultant
Softcat
03.2021 - 01.2023
Hardware Services Sales Specialist
SCC
11.2016 - 08.2020
Central Government and Defence Account Manager
SCC
04.2006 - 11.2016
Sales manager
HFC Bank
03.2002 - 02.2006
Bachelor of Science - Multi Media Technology
Birmingham City University
09.2001 - 05.2004
Higher National Diploma - Computer Science
South Birmingham College
09.1999 - 05.2001
NVQ Level 3 - Business IT
Whalley Range 6th Form
09.1997 - 05.1999
GCSEs - 7 GCSE's A-C
Whalley Range School
09.1992 - 05.1997
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