Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
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Amber Turner

Nelson,Caerphilly County Borough

Summary

Charismatic professional with extensive experience in customer service and hospitality. Demonstrates strong communication and problem-solving abilities, adapting swiftly to diverse work environments. Consistently performs well under pressure while upholding high-quality standards. Committed to learning and developing new skills, delivering excellent service, and achieving consistent results.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Bartender

The Capel Hotel
Bargoed, Caerphilly County Borough
10.2023 - Current


  • Processing payments, handling cash, and ensuring accurate transactions.
  • Training new staff members effectively while maintaining an empathic approach to teaching.
  • Providing clear and concise communication while taking a pragmatic approach to any problem or situation.
  • Adapting quickly and efficiently in a high-pressure, fast-paced environment while maintaining the highest standard of quality.
  • Carrying out regular stock checks, including ordering and monitoring stock, as well as receiving and unpacking deliveries.
  • Serving and regulating alcohol consumption while coordinating with the team to ensure a safe working environment.
  • Preventing and resolving conflicts in a calm and professional manner.
  • Professionally serving beer, wine, spirits, non-alcoholic drinks, and custom cocktails to 100+ guests per night in a bar setting.
  • Maintaining a clear and organised bar area while strictly adhering to all health and safety protocols.
  • Retaining an extensive knowledge of wines and craft beers to provide personal recommendations to guests

Bartender

Gilfach Workmen's Club
Bargoed, Caerphilly County Borough
01.2022 - 10.2023

Education

BA Hons - Illustration

College of Arts UWTSD
Swansea
09.2018 - 09.2021

Skills

  • Payment processing
  • Staff training and development
  • Customer engagement strategies
  • Conflict resolution techniques
  • Time management
  • Team coordination
  • Adaptability and flexibility
  • Multitasking abilities
  • Memory retention skills
  • Collaboration and teamwork
  • Attention to detail

Accomplishments

Achieved first place in a Christmas card competition hosted by MP Wayne David in 2010. As part of the award, I was given the incredible opportunity to travel to London, where I experienced firsthand an ongoing debate in the historic House of Commons. This immersive experience not only enhanced my confidence but also provided me with a platform to showcase my creativity in a public setting.

In addition to this achievement, I have developed a range of promotional posters for various events and marketing campaigns, which highlight my strong proficiency in Adobe Creative Suite. Through these projects, I convey my creativity and meticulous attention to detail, ensuring that each design effectively communicates the intended message.

Furthermore, I have created vibrant, hand-painted window art for seasonal promotions and special events. This work has enhanced the overall atmosphere of the venues and significantly improved the visual appeal of their storefronts, attracting more customers and creating a welcoming environment.

Affiliations

I'm passionate about creating personalised pet portraits and developing original storybook illustrations. These hobbies keep my creativity active and allow me to connect to people through art, storytelling, and shared imagination.

Timeline

Bartender

The Capel Hotel
10.2023 - Current

Bartender

Gilfach Workmen's Club
01.2022 - 10.2023

BA Hons - Illustration

College of Arts UWTSD
09.2018 - 09.2021
Amber Turner