Amber Rosling

• Delivered exceptional customer service by addressing client questions and concerns swiftly.
• Assessed risks and determined appropriate insurance policies for optimal results.
• contacted GP surgeries regarding patients medical reports to see if they are eligible for life cover.
• spoke to clients and financial advisers over the phone.
• worked under pressure calmly and professionally when phone lines were busy.

• Boosted sales through suggestive selling techniques.
• Handled cash register operations efficiently, minimising queue lengths at checkouts.
• Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
• Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
• spent time working in the warehouse, sorted reduced items.
• dealt with busy periods calmy and in a professional manner even when under pressure.

• carried out duties such as walking dogs from all sizes, making sure they got the exercise needed.
• Maintained open, professional communication with pet owners about their animals' needs and behaviours.
• Assured the security of home whilst attending to pets on overnight stays.
• carried out medications.
• Created fun and stimulating environments to keep cats active during day time hours,.
• Maintained a clean living environment for cats, promoting good health.

• Completed paperwork meticulously for accurate record-keeping.
• Administered medication to cats for improved wellbeing.
• Fed all resident cats with care, maintained proper nutrition levels.
• Ensured optimal health of felines by conducting regular health checks.
• Handled distressed or anxious cats calmly, minimised stress levels.

*I went back to working at the cattery on weekends at the beginning of September - December 2024*

• Prepared hot drinks for customers on demand, increasing overall satisfaction rate.
• Followed health regulations whilst handling food, promoting safe practices.
• Streamlined order placements with clear communication to kitchen staff.
• Enhanced dining experience through friendly interaction with customers.
• taking payments both cash and card.