Amber Richardson

• Responsible for a team of cleaners to maintain standards of cleanliness on a busy work site.
• Train new staff on cleaning methods and chemical awareness.
• Maintain cleaning and training records to track staff performance and hygiene compliance.
• Audit quality of cleaning activities and dealt with non-conformance promptly.
• Test chemicals to determine strength, prevent wastage and meet cleaning objectives.
• Order and manage stock of hygiene chemicals and consumables from suppliers.
• Minimise waste to keep facilities and surfaces clean.

• Responsible for a team of cleaners to maintain standards of cleanliness on a busy work site.
• Train new staff on cleaning methods and chemical awareness.
• Maintain cleaning and training records to track staff performance and hygiene compliance.
• Audit quality of cleaning activities and dealt with non-conformance promptly.
• Test chemicals to determine strength, prevent wastage and meet cleaning objectives.
• Order and manage stock of hygiene chemicals and consumables from suppliers.
• Minimise waste to keep facilities and surfaces clean.
• Trained employees in proper sanitisation practices for a safer work environment.

• Understood underlying security issues within designated working areas, successfully managing issues.
• Supported offenders with rehabilitation programmes for positive prisoner outcomes and optimum public safety.
• Performed thorough searches of prisoners and cells to reduce contraband items.
• Supported offender development programmes, encouraging participation in educational and group activities to promote positive outcomes upon release.
• Acted as professional role model to other staff and those within prison care.
• Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
• Established meaningful working relationships to encourage positive approach to rehabilitation and personal development.

• Provided claims advice to clients, managing expectations and explaining claims processing timelines.
• Managed allocated caseload of complex and high-value claims.
• Achieved positive claim outcomes through careful case management.
• Communicated with clients to gather data and evaluate service needs.
• Recorded detailed, accurate claim particulars for reliable case notes.
• Built and managed effective internal and external relationships with all involved parties.
• Kept clients well-informed of claim updates and case progress.
• Managed large client portfolio, prioritising claims in line with complexity and demand.
• Escalated critical claims or complex situations to supervisor for review.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Documented and implemented standard operating procedures and work instructions to comply with audit and safety requirements.
• Maintained positive employee relationships through communication, training and coaching.
• Led performance reviews and tailored employee feedback to facilitate professional development.
• Formed part of the project team to design, test and deliver a new internal system for performing activities in all aspects of the business.
• Super user in management systems and Microsoft Office suite
• Managed stock takes and batch recalls

Other positions held at Movianto included

• Hay Grader
• Employee Consultation Group representative for the duration