Amber Pearson
Newcastle Upon Tyne
Summary
Dynamic professional with expertise in leadership, customer service, and communication. Proven track record in time management and problem-solving, contributing to effective teamwork. Focused on achieving outstanding results and promoting collaboration in work environments.
Overview
4
4
years of professional experience
1
1
Certification
Work history
McDonald’s Shift Manager
McDonald's
Gosforth, Newcastle upon Tyne
11.2021 - 11.2025
- Supervised 30 employees per shift to ensure prompt, high-quality customer service.
- Resolved customer complaints both over phone and in person with professionalism.
- Maintained rigorous food safety, hygiene, and quality control standards during shifts.
- Oversaw cash handling and performed daily financial reconciliation accurately.
- Prioritised tasks efficiently in fast-paced, high-pressure environments.
- Monitored KPIs to support cost management and optimise operational performance.
- Completed opening and closing duties, including store preparation, safety checks, and end-of-day reports.
Volunteer
The Oswin Project
Newcastle Upon Tyne
10.2024 - Current
- Supported rehabilitation programs at HMP Northumberland, mentoring participants and facilitating workshops.
- Built trust and rapport with individuals in secure environments, demonstrating strong communication and conflict-resolution skills.
- Collaborated with staff and volunteers to organise sessions while maintaining strict confidentiality and safety standards.
Greggs Team Member
Euro Garages, Greggs Team Member, Seaton Burn
Seaton Burn
08.2021 - 01.2022
- Provided friendly, efficient customer service.
- Maintained clean and safe working environments, following food safety and hygiene procedures.
- Operated tills, processed payments, and handled cash accurately.
- Restocked products, monitored display levels, and rotated stock (FIFO).
- Supported daily store targets and upselling initiatives.
- Worked collaboratively with team members to deliver smooth customer experience.
- Followed opening and closing procedures as required.
Education
A-Levels -
Newcastle Sixth Form College
Newcastle Upon Tyne 09.2021 - 08.2023
Bachelor of Science - Psychology with Criminology
Northumbria University
Newcastle upon Tyne 09.2023 -
GCSE -
George Stephenson High School
Newcastle Upon Tyne 09.2017 - 08.2021
Skills
- Leadership
- Customer service
- Communication
- Time management
- Problem solving
- Teamwork
- Reliability
- Calm under pressure
Affiliations
- Running
- Hiking
- Mental Wellbeing
- Current Affairs
Certification
- Full Driving License.
- Enhanced DBS.
- First-Aid Training.
- Ability to use and analysis statistical data.
Timeline
Volunteer
The Oswin Project
10.2024 - Current
Bachelor of Science - Psychology with Criminology
Northumbria University
09.2023 -
McDonald’s Shift Manager
McDonald's
11.2021 - 11.2025
A-Levels -
Newcastle Sixth Form College
09.2021 - 08.2023
Greggs Team Member
Euro Garages, Greggs Team Member, Seaton Burn
08.2021 - 01.2022
GCSE -
George Stephenson High School
09.2017 - 08.2021