- Car Enthusiast
- Photography
- Logic Puzzles
- Fitness
- Travelling
Amber Newton
Swanley,Kent
Summary
Customer-focused professional with diverse experience in customer-facing roles. Communicates clearly and empathetically, fostering strong relationships and enhancing customer satisfaction. Demonstrates problem-solving skills while maintaining composure under pressure and delivering quality results with attention to detail.
Overview
2026
2026
years of professional experience
Work History
Food Delivery Driver
Uber Eats
Swanley, Kent
07.2025 - 11.2025
- Delivered food orders to customers promptly, adhering to tight schedules and maintaining high service standards.
- Facilitated seamless communication with restaurant staff to verify order accuracy prior to dispatch, reducing errors and customer complaints.
- Verified orders before each delivery to maintain accuracy and recorded delivered goods to complete transactions in system.
- Followed all necessary protocols to ensure products were delivered safely and securely.
- Respected customer preference by following instructions to increase satisfaction and loyalty.
- Managed planning of efficient and safest routes for journeys using maps and GPS systems.
- Handled unexpected delays and issues proactively, informing customers and negotiating satisfactory resolutions.
- Kept delivery vehicle clean and well-organised, ensuring a professional appearance and operational efficiency.
- Maintained vehicle in optimum condition for safety and reliability.
Merchandiser
UKGreeting Cards
Sidcup, Kent
07.2025 - 10.2025
- Maximised sales by designing interactive and engaging store displays.
- Managed the layout and organisation of products to maximise customer engagement.
- Selected merchandise based on price, quality and demand.
- Identified customers' needs and interests to recommend suitable products.
- Answered customers' questions about products, prices and availability to enhance customer satisfaction.
- Coordinated with the store team to plan and execute promotional events, boosting sales.
- Monitored inventory levels to prevent stock shortages or excesses, maintaining optimal stock.
- Developed strong relationships with vendors to ensure timely delivery of merchandise.
- Assessed product performance, identifying underperforming items for promotional focus.
- Prepared detailed reports on sales performance, stock levels, and forecasting for management.
- Kept pricing information up to date and implemented price changes on EPOS system and POS for uniformity.
- Collected and transported materials to set up store displays.
Department Leader
Poundland
01.2023 - 01.2025
- Aligned department with sales and profit objectives by minimising waste and actively seeking revenue generation opportunities.
- Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
- Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.
- Provided excellent customer service and helped customers mix and match items to increase sales for the franchise.
- Managed sales of discounted items by organising promotions and ensuring pricing accuracy.
- Prepared the clothes for the shop floor and then merchandised the clothing appropriate for the season and newest trend items.
- Monitored staff performance and developed improvement plans.
- Collaborated with other managers to plan and direct organisational tasks.
- Maintained clean, tidy, and well-stocked shop floor, promoting safety and presentation standards among staff.
- Received and signed off clothing deliveries, verifying accuracy and accountability of each delivery.
Customer Assistant
Poundland
01.2022 - 01.2023
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed transactions at manual tills and self-service checkouts, addressing customer queries and resolving issues promptly.
- Replenished stock and guided customers to desired items, enhancing shopping experience.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Managed deliveries and ensured accurate stock levels, merchandising according to company floor plans for optimal presentation.
- Maintained clean and organised work area to support a pleasant shopping environment and uphold safety standards.
Retail Assistant
Children’s Trust and Oxfam
- Sorted donations, labelled and priced items, cleaned clothes using steam cleaner, served customers, answered queries, processed transactions, and handled cash and card payments.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained tidy, safe shopping environment in compliance with health and safety guidelines.
- Encouraged Gift Aid sign-ups, contributing to increased income for charity.
- Arranged window displays to promote products and encourage people into the store.
- Oversaw shop access as keyholder and secured the premises at closing time.
Education
GCSE - Maths, English, Science
Bradbourne Secondary School
Sevenoaks, KENSkills
- Route planning
- Stock control
- Inventory management
- Food safety knowledge
- Hygiene awareness
- Food hygiene protocols
- Customer relationship management
- Housekeeping
- Problem resolution
- Problem solving
- Time management
- Team collaboration
- Housekeeping
- High cleanliness standards
- Communication
- High cleanliness standards
Custom
- In-house manual handling training
- Health and Safety
- GDPR and Information Management
- Customer Service
- Cash Management
Interests
Timeline
Food Delivery Driver
Uber Eats
07.2025 - 11.2025
Merchandiser
UKGreeting Cards
07.2025 - 10.2025
Department Leader
Poundland
01.2023 - 01.2025
Customer Assistant
Poundland
01.2022 - 01.2023
Retail Assistant
Children’s Trust and Oxfam
GCSE - Maths, English, Science
Bradbourne Secondary School