Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Amber Neary

Amber Neary

Summary

Motivated professional with over 3 years of experience in online education, customer service, and sales. Skilled in delivering personalized support, boosting client confidence, and efficiently resolving inquiries. Proven track record of improving client satisfaction, fostering long-term relationships, and increasing sales through proactive outreach and tailored solutions.

Overview

5
5
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification

Work history

Online English Teacher

PalFish
08.2022 - 03.2025
  • Fostered client confidence in challenging subjects, achieving a 90% client satisfaction rate and a 15% increase in engagement
  • Customized tutoring sessions to meet individual needs, enhancing client learning outcomes and retention

Telemarketer

FrontSeat Group
06.2020 - 10.2023
  • Outbound calling to existing clientele, providing a formal welcome and introducing service offerings
  • Cold called potential new clients, generating leads and expanding the customer base
  • Achieved a 25% conversion rate on outbound calls, contributing to the company's revenue growth

Customer Care Consultant

Spec Savers Distribution
07.2021 - 07.2022
  • Respond to customer inquiries within an average of 24 hours, improving customer satisfaction
  • Reduced client query resolution time by 20%, improving overall customer experience
  • Conducted proactive follow-ups, ensuring a 95% client satisfaction rate post-resolution

Office Manager

Fifth Colour Branding
01.2021 - 06.2021
  • Oversaw daily office operations, ensuring streamlined coordination between teams
  • Reduced office overhead costs by 10% through improved vendor negotiations and inventory management
  • Managed administrative tasks, improving team productivity and workflow efficiency

Online English Teacher

Dazao English
01.2020 - 06.2021
  • Designed engaging lesson plans tailored to clients' preferences, leading to a 10% improvement in student retention
  • Adapted teaching methods based on feedback, enhancing the overall learning experience

Education

Matric -

Lawson Brown High School

Skills

  • Customer Service & Communication
  • Time Management & Organization
  • Team Collaboration & Multitasking
  • Cultural Sensitivity & Empathy
  • Feedback Integration & Continuous Improvement
  • Problem-Solving & Conflict Resolution
  • Adaptability & Personalization

Certification

  • 120 Hour TEFL Certificate, TEFL Universal, 01/01/22
  • 120 Hour TESOL Certificate, Magic Ears University, 01/01/21

Timeline

Online English Teacher

PalFish
08.2022 - 03.2025

Customer Care Consultant

Spec Savers Distribution
07.2021 - 07.2022

Office Manager

Fifth Colour Branding
01.2021 - 06.2021

Telemarketer

FrontSeat Group
06.2020 - 10.2023

Online English Teacher

Dazao English
01.2020 - 06.2021

Matric -

Lawson Brown High School

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