Amber Neary
Summary
Motivated professional with over 3 years of experience in online education, customer service, and sales. Skilled in delivering personalized support, boosting client confidence, and efficiently resolving inquiries. Proven track record of improving client satisfaction, fostering long-term relationships, and increasing sales through proactive outreach and tailored solutions.
Overview
5
5
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work history
Online English Teacher
PalFish
2022.08 - 2025.03
- Fostered client confidence in challenging subjects, achieving a 90% client satisfaction rate and a 15% increase in engagement
- Customized tutoring sessions to meet individual needs, enhancing client learning outcomes and retention
Telemarketer
FrontSeat Group
2020.06 - 2023.10
- Outbound calling to existing clientele, providing a formal welcome and introducing service offerings
- Cold called potential new clients, generating leads and expanding the customer base
- Achieved a 25% conversion rate on outbound calls, contributing to the company's revenue growth
Customer Care Consultant
Spec Savers Distribution
2021.07 - 2022.07
- Respond to customer inquiries within an average of 24 hours, improving customer satisfaction
- Reduced client query resolution time by 20%, improving overall customer experience
- Conducted proactive follow-ups, ensuring a 95% client satisfaction rate post-resolution
Office Manager
Fifth Colour Branding
2021.01 - 2021.06
- Oversaw daily office operations, ensuring streamlined coordination between teams
- Reduced office overhead costs by 10% through improved vendor negotiations and inventory management
- Managed administrative tasks, improving team productivity and workflow efficiency
Online English Teacher
Dazao English
2020.01 - 2021.06
- Designed engaging lesson plans tailored to clients' preferences, leading to a 10% improvement in student retention
- Adapted teaching methods based on feedback, enhancing the overall learning experience
Education
Matric -
Lawson Brown High School
Skills
- Customer Service & Communication
- Time Management & Organization
- Team Collaboration & Multitasking
- Cultural Sensitivity & Empathy
- Feedback Integration & Continuous Improvement
- Problem-Solving & Conflict Resolution
- Adaptability & Personalization
Certification
- 120 Hour TEFL Certificate, TEFL Universal, 01/01/22
- 120 Hour TESOL Certificate, Magic Ears University, 01/01/21
Timeline
Online English Teacher
PalFish
2022.08 - 2025.03
Customer Care Consultant
Spec Savers Distribution
2021.07 - 2022.07
Office Manager
Fifth Colour Branding
2021.01 - 2021.06
Telemarketer
FrontSeat Group
2020.06 - 2023.10
Online English Teacher
Dazao English
2020.01 - 2021.06
Matric -
Lawson Brown High School