Amber More
Elgin,Moray
Summary
A dedicated and reliable team member with a proven track record of delivering exceptional customer service in fast-paced environments. A a trusted staff member at Bootleggers Bar and Grill, having developed strong communication, problem-solving, and leadership skills while ensuring an excellent guest experience. My time at Gordonstoun has further honed ability to manage responsibilities efficiently, balancing work with academic and extracurricular commitments. Known for adaptability and positive attitude, and skilled at thriving under pressure while maintaining attention to detail and upholding high standards. With a customer-focused mindset and the ability to work collaboratively, I am confident that I would be a valuable addition to any team, contributing to a positive, productive work environment.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Waitress supervisor
Bootleggers Bar & Grill
Hopeman, Moray
10.2023 - Current
- Exceptional Customer Service: Consistently delivered high-quality service, ensuring customer satisfaction by addressing inquiries, resolving complaints, and creating a welcoming environment for all guests.
- Team Leadership: Supervised and coordinated a team of staff, providing guidance, training, and motivation to maintain efficient operations and excellent customer service.
- Conflict Resolution: Skillfully managed difficult situations, ensuring any issues were resolved promptly and professionally, maintaining positive customer relations.
- Inventory Management: Assisted in stock monitoring, ensuring products were well-stocked and supplies were replenished in a timely manner.
- Sales & Upselling: Trained staff on upselling techniques and promoted special offers, resulting in increased revenue and enhanced customer experiences.
- Communication Skills: Fostered strong relationships with customers, colleagues, and management through clear, respectful, and effective communication.
- Attention to Detail: Ensured accurate order processing, billing, and adherence to company standards, ensuring a high-quality customer experience.
- Health & Safety Compliance: Maintained knowledge of health and safety regulations and ensured the team adhered to them, ensuring a safe and clean environment for both customers and staff.
- Adaptability & Multitasking: Demonstrated the ability to thrive in a fast-paced environment, effectively managing multiple tasks simultaneously while maintaining excellent service.
- Problem-Solving: Utilized strong analytical skills to troubleshoot and resolve issues swiftly, enhancing operational efficiency and guest satisfaction.
- Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
- Accurately took orders, making menu recommendations as appropriate.
Refectory Staff
Gordonstoun
Duffus, Moray
10.2022 - 05.2023
- Provided high-quality customer service to students and staff in a busy school refectory environment, ensuring a positive and efficient dining experience.
- Worked collaboratively with a team to maintain a clean and organized workspace, adhering to food safety and hygiene standards.
- Assisted in food preparation and serving, following specific guidelines and portion control to ensure consistent quality and presentation.
- Demonstrated excellent communication skills by interacting with students and staff from diverse backgrounds, resolving any queries or concerns promptly.
- Adapted to a fast-paced work environment, effectively balancing part-time employment with demanding high school studies and extracurricular activities.
- Developed strong time management skills, ensuring tasks were completed efficiently during shift hours without compromising academic performance.
- Gained experience in teamwork and multitasking, ensuring smooth operations during peak periods while maintaining attention to detail.
Education
Scottish Qualifications Certificate - National 5s & Highers
Elgin Academy
Elgin, Moray 09.2018 - 05.2024
Skills
- Communication: Clear, effective verbal and written communication with customers and team members
- Problem-Solving: Quick to identify issues and find practical solutions
- Leadership: Supervising and motivating teams, ensuring smooth operations
- Active Listening: Attentively responding to customer needs and feedback
- Empathy: Understanding and addressing customer emotions for positive interactions
- Time Management: Prioritizing tasks and meeting deadlines efficiently
- Teamwork: Collaborating to achieve goals and improve team performance
- Adaptability: Thriving in dynamic environments and adjusting to new challenges
- Conflict Resolution: Handling disputes professionally and turning negatives into positives
- Attention to Detail: Delivering accurate work and maintaining high service standards
- Product Knowledge: Offering informed recommendations based on deep product understanding
- Organization: Managing tasks effectively and ensuring efficient workflows
- Tech Proficiency: Skilled with CRM systems and point-of-sale tools
- Patience: Staying calm and professional in stressful situations
- Customer-Focused: Prioritizing customer satisfaction and building strong relationships
References
References available upon request.
Timeline
Waitress supervisor
Bootleggers Bar & Grill
10.2023 - Current
Refectory Staff
Gordonstoun
10.2022 - 05.2023
Scottish Qualifications Certificate - National 5s & Highers
Elgin Academy
09.2018 - 05.2024
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