Amber McLean
London,London
Summary
Motivated student currently pursuing a degree in Business Management at London Metropolitan University. Possess strong critical thinking and analytical skills with the ability to maintain highest standards of quality assurance. Proven ability to working within team environments to achieve global business goals. Seeking to gain valuable hands-on experience through a internship programme.
Skilled Insurance Underwriter specialising in SME Commercial Insurance, offering more than 4 years' experience to growing organisation. Highly adept in underwriting moderate to complex policies, achieving new business and renewal goals and maintaining loss control and risk management levels. Instrumental in facilitating development and deployment of new products.
Overview
7
7
years of professional experience
Work history
Delivery Coordinator
Next
London, City of London
02.2024 - Current
- Assisted with deliveries and sales floor replenishment to guarantee stock availability for customers.
- Received daily deliveries, checking items to ensure quality standards.
- Facilitated smooth stock room operations, promptly escalating issues to supervisor.
- Prevented product shortages by restocking cases and shelves, ensuring adequate inventory levels.
- Received and unpacked product deliveries, performing stock counts to verify correct quantities of items.
- Minimised reporting errors when working in fast-paced environment with high volume of inventory.
- Maintained neat and clean store areas in line with health and safety policies.
Waitress
Wagamama
London, City of London
01.2023 - 05.2024
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Insurance underwriter
Aviva Plc
Exeter, Devon
09.2019 - 09.2021
- Controlled administration fulfilment and assisted with chasing where appropriate.
- Communicated with fellow underwriting staff to guarantee correct interpretation of data and completeness.
- Reviewed wording and compliance of insurance contracts with clients to avoid customer confusion.
- Conducted outbound calls to brokers to demonstrate desire to win business.
- Resolved technical problems by referring to company policies, procedures and technical handbooks.
- Underwrote in both standard and non-standard markets across different insurance classes.
- Experienced yearly underwriter training to develop strong understanding of all insurance classes.
Insurance broker
Higos Insurance Services
Somerton, Somerset
07.2017 - 09.2019
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Called potential customers to set up appointments according to mutual availability.
- Analysed sales volume, retention and loss ratio trends to identify areas for improvement.
- Advised clients on risk mitigation strategies, suggesting security measures to reduce risk.
- Utilised advanced sales skills to overcome objections, persuade customers to purchase policies, and close deals.
Education
Bachelor of Arts - Business Management
London Metropolitan University
London 09.2021 -
Skills
- Client and broker negotiating
- Organised and reliable
- Retail operations
- Time management
- Communication skills
- Leadership
- Problem-solving
- Critical Thinking
Timeline
Delivery Coordinator
Next
02.2024 - Current
Waitress
Wagamama
01.2023 - 05.2024
Bachelor of Arts - Business Management
London Metropolitan University
09.2021 -
Insurance underwriter
Aviva Plc
09.2019 - 09.2021
Insurance broker
Higos Insurance Services
07.2017 - 09.2019
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