Amber Mannering
FOLKESTONE,KENT
Summary
I will strive to the best of my abilities having worked both in office and in retail and can understand customers very well. Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.
Overview
12
12
years of professional experience
Work History
Office Manager
Greenbox Recycling Kent LTD
Ashford, Kent
07.2017 - Current
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and purchase orders with high attention to detail.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
Sales consultant
Holiday Extras
Ashford, Kent
11.2015 - 07.2017
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Negotiated and closed sales to secure profitable deals and contracts.
- Demonstrated product usage and features to customers.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Built rapport with new and existing customers to boost client retention.
Manager
Three UK
Ashford, Kent
10.2012 - 11.2015
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Education
GCSEs - Maths B
Homewood School and Sixth Form Centre
TenterdenGCSEs - English
Homewood School and Sixth Form Centre
TenterdenGCSEs - English lit B
Homewood School and Sixth Form Centre
TenterdenGCSEs - Performing Arts C
Homewood School and Sixth Form Centre
TenterdenCertificate of Higher Education - Public Services
Canterbury Christ Church College
CanterburySkills
- Employee management
- Complaint resolution
- Project scheduling
Timeline
Office Manager
Greenbox Recycling Kent LTD
07.2017 - Current
Sales consultant
Holiday Extras
11.2015 - 07.2017
Manager
Three UK
10.2012 - 11.2015
GCSEs - Maths B
Homewood School and Sixth Form Centre
GCSEs - English
Homewood School and Sixth Form Centre
GCSEs - English lit B
Homewood School and Sixth Form Centre
GCSEs - Performing Arts C
Homewood School and Sixth Form Centre
Certificate of Higher Education - Public Services
Canterbury Christ Church College
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