Amber Louise Jones

Provides support with tech block projects including running PDT's, export requests, liquid making, sensory requests and presenting results.

• Dealing with high stress situations and problem solving in quick demand.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Carried out routine housekeeping tasks to maintain safe, clean, uncluttered work environment.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Facilitated smooth billing operations by maintaining up to date records on pricing and billing details.
• Managed staff rotas, planning workloads effectively and strategically.

• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Covered extra shifts and maintained flexible schedule to achieve store goals.
• Trained new employees to deliver first-class customer care.
• Accurately packed and picked high-volume orders in fast-paced environments.
• Kept clean working area, reporting any issues to management.

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
• Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.