Amber Jones

• Welcomed guests with friendly conversation and fun atmosphere.
• Recommended drinks to customers, increasing overall sales.
• Resolved customer complaints promptly to maintain good relationships.
• Managed stock levels efficiently, preventing shortage during peak hours.
• Created inviting atmosphere through friendly interaction with customers.
• Processed payments accurately reducing discrepancies at end of shift tallying.
• Adapted quickly to different situations maintaining efficiency even under pressure.
• Communicated clearly with kitchen staff for seamless coordination of food orders.

• Worked across all sections of the ship: bar/café, duty-free shop, Stena Plus, Taste restaurant, and cabin clean duty.

• Informed customers of promotions and special offers to increase sales and revenue.

• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.

• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.

• Delivered exceptional customer service, addressing passenger queries and concerns promptly.

• Assisted passengers with special needs, ensuring accessibility and comfort during their journey.

• Developed innovative interior design concepts to meet client specifications and aesthetic preferences.
• Researched industry trends to provide knowledgeable insight to clients.
• Advised clients on maintenance and upkeep of interior spaces to prolong lifespan of designs.
• Selected colour schemes, flooring, and wall finishes that reflected clients' personalities and goals.
• Understood 3D models to design bespoke furniture suited to customer spaces and requirements.
• Developed detailed 3D models for architectural and structural projects using BIM software.
• Designed bespoke digital artwork to draw attention to a space, and enhance aesthetics.
• Designed and implemented eye-catching wayfinding signage to enable users of space to navigate with ease.

• Assisted in breakfast preparation and serving, adhering to dietary restrictions, and preferences.
• Performed various laundry duties.
• Maintained customer relationships by providing high-quality service.
• Reported maintenance issues to the owner.
• Proactively replenished guest supplies and amenities.
• Managed stock for cleaning products and essentials.
• Maintained a clean environment through regular housekeeping duties.

• Greeted guests upon arrival, offering menus and providing recommendations.
• Maintained extensive knowledge of food, drinks, and menus to answer customer queries.
• Maintained safe hygiene and food handling standards.
• Resolved customer complaints to maintain satisfaction.
• Kept dining area tidy, clearing tables and resetting them for new guests in timely manner.
• Coordinated daily housekeeping schedules, adapting to guest preferences for minimal disruption.