Summary
Overview
Work history
Education
Skills
CURRENT STATUS
EXECUTIVE HIGHLIGHTS
References
Timeline
Generic

Amber Intisar

London

Summary

Accomplished professional with expertise in practice leadership and P&L ownership, driving revenue growth through strategic business development and go-to-market strategies. Proven track record in partner ecosystem development and executive stakeholder management, facilitating organisational transformation and service portfolio expansion. Adept at change management and people leadership, ensuring customer success while fostering a culture of innovation. Committed to leveraging skills in business strategy to achieve long-term career goals focused on transformative growth and leadership excellence.

Overview

6
6
years of post-secondary education
15
15
years of professional experience

Work history

Senior Practice Manager – Consulting Services & Business Transformation, Europe

Citrix Systems / Cloud Software Group
2024.01 - 2025.04
  • Led a multi-country Professional Services organisation across DACH and Nordics, driving strategic transformation, operational excellence and commercial performance.
  • Partnered with senior leadership to define and execute regional growth strategies and delivery models.
  • Consistently exceeded KPIs across customer satisfaction, revenue attainment, contribution margin and utilisation.
  • Achieved employee retention rates above 93% through strong coaching and people leadership.
  • Role concluded following organisational restructuring and redundancy programme at Cloud Software Group.

Area Delivery Manager, Central Europe, Nordics & Emerging Markets

Citrix Systems
2021.07 - 2024.01
  • Full ownership of £12M regional Professional Services P&L across three regions spanning 15 countries.
  • Led service sales positioning, forecasting, resource planning and financial performance management.
  • Maintained average team utilisation of 75% while exceeding revenue and profitability targets.
  • Managed and developed teams of up to 15 consultants and managers across Europe.

Partner Services Manager, EMEA Professional Services

Citrix Systems
2018.09 - 2021.11
  • Defined and executed partner strategy across EMEA.
  • Built and expanded a scalable partner ecosystem, onboarding 50+ partners and managing 40+ active strategic relationships.
  • Led joint go-to-market and co-selling initiatives with strategic partners and vendors.
  • Developed operational frameworks that significantly improved partner onboarding and engagement.

Practice Development Manager, Professional Services – Central Europe & Nordics

Citrix Systems
2017.06 - 2018.09
  • Led practice improvements across enablement, standardisation and global consulting frameworks.
  • Delivered cost savings through the globalisation of technical training and optimisation of third-party training providers.

Networking Practice Manager & Practice Lead – EMEA Professional Services

Citrix Systems
2013.06 - 2017.05
  • Led the EMEA Networking Professional Services practice and managed a team of technical consultants.
  • Developed new networking service offerings and supported pre-sales solution positioning.
  • Managed resource planning, forecasting and utilisation.
  • Built high-performing teams through coaching, mentoring and career development initiatives.

Test Manager, Professional Services

Citrix Systems/Bytemobile
2010.05 - 2013.05
  • Successfully delivered high-profile projects across EMEA, the Middle East and Africa in the telecom sector.
  • Led complex customer engagements requiring technical leadership and strategic planning.

Education

MSc - Wireless Communications

Brunel University
2004.01 - 2005.01

BEng - Computer Systems Engineering

Brunel University
1999.01 - 2004.01

Skills

  • Practice Leadership
  • P&L Ownership
  • Revenue Growth
  • Business Strategy
  • Go-to-Market Strategy
  • Partner Ecosystem Development
  • Executive Stakeholder Management
  • Organisational Transformation
  • Service Portfolio Development
  • Business Development
  • Customer Success
  • Change Management
  • People Leadership
  • Practice performance monitoring

CURRENT STATUS

Available immediately for senior leadership opportunities following redundancy as part of an organisational restructuring programme at Cloud Software Group in April 2025.

EXECUTIVE HIGHLIGHTS

  • 15+ years leading Professional Services and Networking organisations across EMEA.
  • Owned £12M P&L across three regions spanning 15 countries.
  • Led and developed teams of up to 15 consultants and managers across Europe.
  • Supported customers and teams across the majority of European countries and the UK.
  • Built and managed partner ecosystems of 40+ active partners and onboarded 50+ strategic partners.
  • Maintained average team utilisation of 75% while exceeding revenue, margin and customer satisfaction targets.
  • Led the transformation of the consulting business model from paid services to strategic consulting delivered at no additional cost to customers.
  • Delivered cost savings through globalising technical training programmes and renegotiating training platform and third-party provider agreements.

References

References available upon request.

Timeline

Senior Practice Manager – Consulting Services & Business Transformation, Europe

Citrix Systems / Cloud Software Group
2024.01 - 2025.04

Area Delivery Manager, Central Europe, Nordics & Emerging Markets

Citrix Systems
2021.07 - 2024.01

Partner Services Manager, EMEA Professional Services

Citrix Systems
2018.09 - 2021.11

Practice Development Manager, Professional Services – Central Europe & Nordics

Citrix Systems
2017.06 - 2018.09

Networking Practice Manager & Practice Lead – EMEA Professional Services

Citrix Systems
2013.06 - 2017.05

Test Manager, Professional Services

Citrix Systems/Bytemobile
2010.05 - 2013.05

MSc - Wireless Communications

Brunel University
2004.01 - 2005.01

BEng - Computer Systems Engineering

Brunel University
1999.01 - 2004.01
Amber Intisar