Amber Hinchliffe
henlow,Central Bedfordshire
Summary
Dedicated customer service experience, demonstrating empathy and understanding in all interactions. Possesses strong product knowledge, excellent communication skills, and a proven ability to manage time and organise tasks efficiently. Known for being dependable, responsible, and adaptable, with a strong emphasis on teamwork. Career goal includes leveraging these skills to contribute effectively in a dynamic work environment.
Overview
7
7
years of professional experience
Work History
customer advisor
Boots
Biggleswade, Central Bedfordshire
09.2023 - Current
- Offering detailed advice on products to customers.
- Providing exceptional customer service to ensure a positive shopping experience.
- Handling customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Updating product labelling and pricing to show discounts and offers.
- Monitoring display stock levels, replenishing for consistently well-stocked sales floor.
- Maintaining a high level of professionalism and expertise in communication and teamwork.
- Operating cash registers with accuracy and processing cash, card and gift card transactions.
- Handling cash at an end of day cash up.
- Processing online and in store refunds confidentally.
Barstaff/waitress/cleaner
The Crown Henlow
Henlow, Bedfordshire
04.2021 - 09.2023
- Waitressing tables in bar and restaurant.
- Working behind bar making and running drinks presentably.
- Handling money via cash or card.
- Greeting customers, taking them to their tables and building rapport with the regular customers who came back frequently and built up many good relationships.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Handling hotel room keys.
- Handling customers personal information, The Crown uses a loyalty scheme which holds contact information about the customer.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Advanced team efficiency by assisting in training new waitstaff members.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Restocked, refreshed and sanitised bathroom facilities.
- Made beds and changed sheets and pillow cases to hotel standards.
Waitress
Prezzo Hitchin
Hitchin, Hertfordshire
06.2019 - 02.2020
- Waiting tables and keeping on top of orders.
- Serving food and drinks to the customers standards.
- Clearing tables and keeping areas clean, especially during the Covid 19 pandemic.
- Greeting and seating customers, asking about dietary requirements or allergies.
- Taking payments.
- Working on the bar making drinks or dessert.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Showcased extensive knowledge of menu items, heightened customer decision making.
waitress
Letchworth Golf Club
Letchworth Garden City, Hertfordshire
05.2018 - 06.2019
- Waitressing inside and outside the club and serving the members their meals.
- Washing up.
- Helping prepare food for functions that would occur at the club and serving at these functions.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- keeping onto of tidiness in the restaurant , bar and garden.
Education
Diploma of Higher Education - Travel and Tourism
North Hertfordshire College Hitchin
09/2019 - 06/2021
GCSEs - English language
Samuel Whitbread
Shefford, Central Bedfordshire 06/2018 - 08/2018
GCSEs - English Literature
Samuel Whitbread
Shefford, Central Bedfordshire 06/2018 - 08/2018
Skills
- Customer service experience
- Empathy and understanding
- Product knowledge
- Organisation and time management
- Teamwork
- Flexible and Adaptable
- Dependant and Responsible
- Excellent communication skills
About me
I often enjoy spending time with my friends, family and my boyfriend, we often go out for dinner, drinks or go for coffee and go to the gym. I join my Dad at the local golf club in the summer, although I am terrible at golf. I love listening to music, I have a very mixed taste. I love watching movies and binge watching tv series, my favourite movie genre is probably a horror, I love the thrill and being on the edge of my seat. My all time favourite thing is going abroad, I’ve had the pleasure of visiting many countries and cities.
Timeline
customer advisor
Boots
09.2023 - Current
Barstaff/waitress/cleaner
The Crown Henlow
04.2021 - 09.2023
Waitress
Prezzo Hitchin
06.2019 - 02.2020
waitress
Letchworth Golf Club
05.2018 - 06.2019
Diploma of Higher Education - Travel and Tourism
North Hertfordshire College Hitchin
09/2019 - 06/2021
GCSEs - English language
Samuel Whitbread
06/2018 - 08/2018
GCSEs - English Literature
Samuel Whitbread
06/2018 - 08/2018
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