Amber Higgs Smith
Buckhurst Hill
Summary
Motivated and responsible student with a wide range of experience across customer service, events, retail, administration, coaching and software development. Strong teamwork, communication, organisation and problem-solving skills, with excellent attention to detail and a proactive approach to new challenges. Eager to learn, develop professionally and contribute positively to a degree apprenticeship.
Overview
4
4
years of professional experience
Work History
Seasonal Events Assistant
Kings Oak Hotel
High Beech
10.2025 - 09.2026
- Delivered friendly and efficient customer service during busy events, contributing to a positive guest experience.
- Served food and supported table service during events, responding to guest needs professionally.
- Coordinated cloakroom operations, processing payments and securely managing guests’ belongings to enhance guest satisfaction.
- Cleared and reset tables to ensure a clean, organised, welcoming venue for all guests.
Assistant Swimming Teacher
Waves Swimming School
Chigwell
11.2022 - 09.2026
- Ensured a safe, positive, and supportive environment by adhering to water safety procedures.
- Monitored swimmers’ progress and provided constructive feedback to foster their development.
- Assisted instructors in delivering engaging swimming lessons for children of varying ages and abilities.
Assistant Athletics Coach
Megamix
Ashtons Playing Field
08.2026 - 08.2026
- Coached and supported young athletes during training sessions at summer camp, to enhance their skills and performance.
- Provided guidance and feedback to athletes to support skill development and confidence.
- Organised and delivered drills and activities for various athletics events to improve athlete readiness and engagement.
- Created a positive, encouraging, and structured training environment to foster athlete development and teamwork.
- Enhanced communication and teamwork abilities through collaborative projects.
AI-Assisted Software Developer
Jack of all Trades
Debden
06.2026 - 08.2026
- Used Base44 AI to implement requested changes and improve the app’s functionality and usability.
- Tested report templates and app functions, identifying issues with photo uploads, editable tables, and saved reports to enhance user experience.
- Documented issues in structured report and organised solutions with developer to streamline resolution process.
- Transferred spreadsheet tasks and requirements into the app, ensuring accurate recording of outstanding actions.
Seasonal Store Assistant
Waitrose
Buckhurst Hill
12.2025 - 12.2025
- Assisted customers with queries, delivering friendly and helpful service to enhance customer experience.
- Maintained product visibility by facing up shelves and arranging items neatly. to maintain organised and attractive displays.
- Provided support to team members during busy shifts to maintain workflow efficiency, including assisting with turkey runs.
- Retrieved and managed parcels using company inventory systems.
Work Experience Student
Euroclear
St Paul’s, London
07.2024 - 07.2024
- Presented findings and recommendations to industry professionals, demonstrating clear communication and confidence.
- Collaborated with team on case study, analysing complex financial scenario and developing actionable solutions.
- Participated in presentations across various business functions, enhancing understanding of professional roles within financial services.
Admin Assistant
Barretts Law
Buckhurst Hill
07.2024 - 07.2024
- Managed day-to-day office operations, including printing, filing, and document organisation to support workflow.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Prepared court bundles, ensuring accuracy and attention to detail under tight deadlines.
- Handled photocopying documents, updating files and faxing communications for staff.
Education
A-levels - Biology, Economics, Mathematics, Physical Education (PE)
West Hatch Sixth Form
Chigwell, ESS01-2027
GCSEs - Maths, English Language, English Literature, Chemistry, Biology, Physics, PE, Economics, Spanish, Further Maths, Statistics
West Hatch High School
Chigwell, ESS01-2025
Skills
- Customer service
- Inventory management
- Organisation
- Attention to detail
- Time management
- Teamwork
- Problem-solving
- Safety and responsibility
Custom
- Level 2 Higher Level Project, B
- LIBF Level 1/Level 2, Distinction
Timeline
Assistant Athletics Coach
Megamix
08.2026 - 08.2026
AI-Assisted Software Developer
Jack of all Trades
06.2026 - 08.2026
Seasonal Store Assistant
Waitrose
12.2025 - 12.2025
Seasonal Events Assistant
Kings Oak Hotel
10.2025 - 09.2026
Work Experience Student
Euroclear
07.2024 - 07.2024
Admin Assistant
Barretts Law
07.2024 - 07.2024
Assistant Swimming Teacher
Waves Swimming School
11.2022 - 09.2026
A-levels - Biology, Economics, Mathematics, Physical Education (PE)
West Hatch Sixth Form
GCSEs - Maths, English Language, English Literature, Chemistry, Biology, Physics, PE, Economics, Spanish, Further Maths, Statistics
West Hatch High School