Amber Grindon

Capturing and delivering costs using data management and analysis to provide detailed reports for clients in the Energy and Utilities sector.

• Management of robust and lengthy cost model databases for both cost models and real-life cost data points.
• Responsible for capturing and benchmarking cost models from various sources.
• Provided developed models for various Utilities treatment works by combining existing models.
• Created and published multiple Index and Inflation reports, summarizing cost trends from ONS, BCIS, BEIS, and Ofgem.
• Managed Utilities sector work hierarchies for cost estimating templates
• Created and managed Whole Life Cost (WLC) template.
• Populated cost data capture templates for scope of works from client of works.

• Hosting games taught me to be reliable and leading as I would guide customers through riddles and puzzles while providing fun and enjoyment;
• I balanced multiple rooms at a time giving me confidence at public speaking and leadership
• Also in a bar setting, I gained all round experience in customer assistance
• Facilitated birthday parties and special events to deliver high levels of guest satisfaction

• Provided opportunities to improve my customer service and teamwork skills in a fast paced and ever changing environment
• My job role meant becoming very effective at balancing customer and coworker satisfaction, managing various restaurant environments, and becoming very productive while maintaining a high level of service through busy periods
• Oversaw health and safety regulations within the kitchen and social areas, upholding a 5 for the food hygiene rating scheme
• Underwent self-administered training on allergens, safety in the workplace around operating machinery, heavy lifting and risk assessments

• Coached children between the ages of 5 and 10, initiating and maintaining meaningful bonds in order to teach and develop their swimming skills, encouraging them in the pool or on the poolside
• Ensured the children's safety with the appropriate safeguarding measures, all while sparking the children's interests, with an enthusiastic charisma

• Operating in this successful high-end restaurant/bar meant that I had to consistently deliver high standards of output to achieve the outstanding levels of customer service the management expected
• My job role involved; waitressing, bar & cellar help, taking payments, taking bookings for tables and rooms