Amber Giles
East Sussex ,ESX
Summary
Experienced in customer-facing roles with a strong background in front-of-house operations within dynamic hospitality environments. Committed to delivering exceptional guest experiences through effective communication, problem-solving, and a reliable, personable approach. Known for adaptability and strong collaboration skills, particularly in fast-paced, ever-changing settings.
Overview
4
4
years of professional experience
Work History
Front of House Representative
Pacific Surf Co
Vancouver Island
2025.03 - 2025.08
- Built and maintained strong relationships with regular customers, contributing to increased customer loyalty and repeat business.
- Enhanced customer satisfaction by consistently delivering prompt, courteous, and attentive service to guests.
- Delivered high-quality phone support with up to 50 calls a day, by efficiently handling inquiries, managing reservations, and resolving guest concerns in a timely and professional manner.
Ski Rental Supervisor
Blue Mountain
2024.10 - 2025.03
- Improved operational efficiency by implementing streamlined rental processes and training staff on best practices.
- Optimised inventory management through regular audits, ensuring rental equipment was consistently available and ready for customers.
- Consistently surpassed sales targets by effectively upselling over 50 Gore-Tex ski suits to existing clients in a customer-focused manner.
Receptionist
Caledonian Hotel
2024.06 - 2024.09
- Answered incoming calls promptly and efficiently routed them to the appropriate departments.
- Processed cash transactions accurately while maintaining detailed records of sales and payments.
- Effectively managed multiple tasks at once, maintaining focus and accuracy even under tight deadlines.
Pottery Studio Assistant
The Pottery Experience
2024.06 - 2024.09
- Participated in brainstorming sessions with creative teams to contribute ideas and improve overall project results.
- Conducted routine maintenance on studio equipment to ensure consistent optimal performance throughout all projects.
- Delivered comprehensive administrative support by scheduling appointments, managing phone calls, and handling email correspondence efficiently.
- Enhanced studio organisation by introducing effective storage solutions and clear labelling systems.
Front of House Usher
Glyndebourne Opera House
2022.01 - 2023.08
- Worked closely with event organisers to accommodate special requests and manage last-minute changes to scheduling and seating arrangements.
- Communicated professionally with high-calibre guests to ensure their satisfaction and safety while maintaining the brand’s reputation.
- Kept up-to-date with event details to provide guests with accurate and timely information.
- Ensured seamless transitions between acts by guiding guests to designated areas during intermissions
Education
Bachelor of Arts - Music
Newcastle University
Newcastle 2024-06
Skills
Food safety protocols
Welcoming guests
Visitor experience enhancement
Customer complaint resolution
Staff coordination
Training and mentoring
Phone etiquette
Money handling
Timeline
Front of House Representative
Pacific Surf Co
2025.03 - 2025.08
Ski Rental Supervisor
Blue Mountain
2024.10 - 2025.03
Receptionist
Caledonian Hotel
2024.06 - 2024.09
Pottery Studio Assistant
The Pottery Experience
2024.06 - 2024.09
Front of House Usher
Glyndebourne Opera House
2022.01 - 2023.08
Bachelor of Arts - Music
Newcastle University