Summary
Overview
Work History
Education
Skills
Timeline
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Amber Giles

East Sussex ,ESX

Summary

Experienced in customer-facing roles with a strong background in front-of-house operations within dynamic hospitality environments. Committed to delivering exceptional guest experiences through effective communication, problem-solving, and a reliable, personable approach. Known for adaptability and strong collaboration skills, particularly in fast-paced, ever-changing settings.

Overview

4
4
years of professional experience

Work History

Front of House Representative

Pacific Surf Co
Vancouver Island
03.2025 - 08.2025
  • Built and maintained strong relationships with regular customers, contributing to increased customer loyalty and repeat business.
  • Enhanced customer satisfaction by consistently delivering prompt, courteous, and attentive service to guests.
  • Delivered high-quality phone support with up to 50 calls a day, by efficiently handling inquiries, managing reservations, and resolving guest concerns in a timely and professional manner.

Ski Rental Supervisor

Blue Mountain
10.2024 - 03.2025
  • Improved operational efficiency by implementing streamlined rental processes and training staff on best practices.
  • Optimised inventory management through regular audits, ensuring rental equipment was consistently available and ready for customers.
  • Consistently surpassed sales targets by effectively upselling over 50 Gore-Tex ski suits to existing clients in a customer-focused manner.

Receptionist

Caledonian Hotel
06.2024 - 09.2024
  • Answered incoming calls promptly and efficiently routed them to the appropriate departments.
  • Processed cash transactions accurately while maintaining detailed records of sales and payments.
  • Effectively managed multiple tasks at once, maintaining focus and accuracy even under tight deadlines.

Pottery Studio Assistant

The Pottery Experience
06.2024 - 09.2024
  • Participated in brainstorming sessions with creative teams to contribute ideas and improve overall project results.
  • Conducted routine maintenance on studio equipment to ensure consistent optimal performance throughout all projects.
  • Delivered comprehensive administrative support by scheduling appointments, managing phone calls, and handling email correspondence efficiently.
  • Enhanced studio organisation by introducing effective storage solutions and clear labelling systems.

Front of House Usher

Glyndebourne Opera House
01.2022 - 08.2023
  • Worked closely with event organisers to accommodate special requests and manage last-minute changes to scheduling and seating arrangements.
  • Communicated professionally with high-calibre guests to ensure their satisfaction and safety while maintaining the brand’s reputation.
  • Kept up-to-date with event details to provide guests with accurate and timely information.
  • Ensured seamless transitions between acts by guiding guests to designated areas during intermissions

Education

Bachelor of Arts - Music

Newcastle University
Newcastle
06-2024

Skills

Food safety protocols

Welcoming guests

Visitor experience enhancement

Customer complaint resolution

Staff coordination

Training and mentoring

Phone etiquette

Money handling

Timeline

Front of House Representative

Pacific Surf Co
03.2025 - 08.2025

Ski Rental Supervisor

Blue Mountain
10.2024 - 03.2025

Receptionist

Caledonian Hotel
06.2024 - 09.2024

Pottery Studio Assistant

The Pottery Experience
06.2024 - 09.2024

Front of House Usher

Glyndebourne Opera House
01.2022 - 08.2023

Bachelor of Arts - Music

Newcastle University

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Amber Giles