Amber Frizzell
London,Greenwich
Summary
I am a highly organized and motivated professional with a passion for film, theatre, and television. With over three years of experience in administrative and customer facing roles, I have developed excellent communication, organizational, and problem-solving skills. My background includes managing events, training teams, and working first hand in theatre front of house. I have excellent experience in both the essential and desirable qualifications that would help me in this job role as Casual Duty Manager.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Duty Manager
Royal Holloway Students Union
, Surrey
2021.09 - 2024.12
- Responsible for closing shop, ensuring security of the venue.
- Assisted in the hiring process for Supervisors, supporting management in their final decisions.
- Trained 50+ colleagues to ensure high standards and efficiency, particularly during busier times.
- Assisted management in ordering and admin to maintain consistent stock levels.
- Created an inclusive work environment for all staff, organizing pub trips and other social activities for staff.
- Met health and safety guidelines to maintain safe working environments at all times.
Front of House
Delfont Mackintosh Theatres
London, City of Westminster
2025.02 - Current
- Worked in variety of Front of House roles covering Welcome Team, Tickets, Sitting in, Access Team, Cloakroom, Merch, and Butler.
- Ensured professional and consistent service at the bar, making drinks and maintaining health and safety standards.
- Maintained clean and organised front of house area for a welcoming environment.
- Helped patrons face to face in problem solving capacities to resolve seating/box office issues, if refunds could be issued for bar purchases, and advising sizes with variety of Merch options.
Evening Events Manager
Oxford Dance Camp
Oxford, Oxfordshire
2023.08 - Current
- Liaised with multiple departments to coordinate events for every evening of this 10-day festival (live music, themed discos, open mic, cabaret etc)
- Supported creative area, managed creative sessions, and supervised art classes.
- Designed, sourced, and hung decor for each themed disco throughout festival.
- Stepped up as bar manager to stock, price, and sell for licensed events in line with budget.
Shop Supervisor
Royal Holloway Students Union
Egham, Surrey
2022.02 - 2024.12
- Responsible for opening shop, ensuring waste is checked effectively and shop floor is well staffed and smooth.
- Supervised smaller groups of shop assistants, and delegating tasks efficiently between deliveries, tills, bakery, and other jobs.
- Responded to customer concerns with speed and knowledge, delivering professional, personalized service.
- Curated termly newsletters on Mailchimp to streamline communications between management and staff.
Shop Assistant
Royal Holloway Students Union
Egham, Surrey
2021.09 - 2024.12
- Trained on operating shop tills, managing 2500+ customers per day and ensuring that queues managed effectively.
- Ensuring dailies are counted correctly to reduce waste, saving on budget.
- Responsible for checking off delivery, communicating discrepancies to management and putting these products out quickly and orderly.
Education
Bachelor of Arts - Classical Studies and Drama
Royal Holloway University of London
Egham 2021.09 - 2024.06
A-Levels - Drama, Classics, English Literature
Oxford Spires Academy
Oxford 2019.09 - 2021.05
Skills
- Excellent verbal and written communicator
- Theatre Front of house expertise
- Business administration knowledge
- Friendly and upbeat
- Problem solving customer issues
Certification
Emergency First Aid Level 2 Trained
Fire Awareness Trained
HACCP - Level 2 Trained
GDPR UK: Essentials Trained
Risk Assessment Trained
Mental Health Awareness Trained
Timeline
Front of House
Delfont Mackintosh Theatres
2025.02 - Current
Evening Events Manager
Oxford Dance Camp
2023.08 - Current
Shop Supervisor
Royal Holloway Students Union
2022.02 - 2024.12
Duty Manager
Royal Holloway Students Union
2021.09 - 2024.12
Shop Assistant
Royal Holloway Students Union
2021.09 - 2024.12
Bachelor of Arts - Classical Studies and Drama
Royal Holloway University of London
2021.09 - 2024.06
A-Levels - Drama, Classics, English Literature
Oxford Spires Academy
2019.09 - 2021.05