Amber Czolij-Twumasi
Leighton buzzard ,Bedfordshire
Summary
Friendly and reliable individual with strong commitment to delivering exceptional customer service. Skilled in communication and teamwork, with keen ability to multitask in fast-paced environments. Aims to enhance customer satisfaction and contribute to positive team dynamic.
Overview
2
2
years of professional experience
Work history
Fast food crew member
Mehran Malik
Bletchley , Buckingham
2024.10 - Current
- Strived for continuous improvement by taking on board feedback from supervisors.
- Operated kitchen equipment safely whilst preparing meals.
- Improved team efficiency by assisting colleagues during peak hours.
- Enhanced restaurant reputation with friendly and attentive customer service.
- Assisted in stock replenishment to maintain sufficient supply of ingredients.
- Cleaned and sanitised tables after each customer use, ready for next diners.
- Managed time effectively to fulfil numerous orders simultaneously.
- Prepared food and beverages within target timeframes.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Trained in food safety and hygiene practices.
- Maintained high standards of cleanliness to create a safe, welcoming and positive customer experience.
- Enabled smooth operations during peak times by assisting in food preparation tasks.
- Performed cleaning duties to prevent accidents in dining and food preparation areas.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere.
- Prepared sandwiches and salads to recipe guidelines.
- Prepared ingredients before busy period based on expected customer levels.
- Took orders at counter and drive-through with clear communication and professionalism.
- Used fryers , grills, and microwaves while following safety guidelines.
- Ensured quality of meals with strict adherence to standard recipes.
- Packed take-away orders accurately, avoiding any mix-ups or errors.
- Maintained cleanliness of fast food area for hygienic food preparation.
Event staff
Ruby
Milton Keynes , Buckingham
2025.11 - 2025.12
- Improved overall event experience with meticulous attention to detail.
- Fostered positive relationships with clients through proactive communication and problem-solving skills.
- Maintained calm under pressure whilst dealing with unforeseen event issues.
- Ensured smooth event flow by managing logistics and coordinating with various teams.
- Assisted in post-event clean up, leaving the venue spotless every time.
- Setup stalls, banners, signage correctly contributing towards a well-decorated venue.
- Provided first-class hospitality services, resulting in repeat business.
- Collaborated closely with event planners to understand client needs and expectations better.
- Promoted a welcoming atmosphere by greeting and directing guests promptly upon arrival.
- Maintained organised work spaces to keep track of inventory and offer professional first impression.
- Opened, poured and served alcoholic and non-alcoholic beverages.
- Offered assistance to help team members complete tricky tasks or meet tight deadlines.
- Remained flexible to cover shifts and work overtime as required.
- Practiced healthy and safety measures to comply with regulations.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
- Kept track of allergies and dietary restrictions, verifying delivery of correct meals and snacks for camper needs.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Monitored crowd to proactively identify problems and keep groups under control.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
- Brought positive can-do attitude and passion for customer service to solve service issues.
Skills
- High stamina level
- Organisational aptitude
- Order accuracy assurance
- Quality focus
- Cleanliness procedures
- Multitasking expertise
- Safe food handling procedures
- Food service etiquette
- Communicating specials
- Managing takeaway orders
- Food preparation proficiency
- Processing card payments
- Handling food allergies
- Time management mastery
- Fast-Food recipes understanding
- Stress resistance
- Cash handling
- Numeric literacy
- Efficiency improvement mindset
- Kitchen equipment use
- Customer Service
- Table clearing
- Food preparation
- Order processing
- Processing payments
- Stress tolerance
- Burger making
- Order taking
- Basic numeracy
- Food safety procedures
- Food prep management
- Food Hygiene
- Composure under pressure
- Food temperature monitoring
- Add-on upselling
- Health and Safety regulations
- Deadline-driven
- Reliable and honest
- Processing food orders
Additional Information
I always do my best to push myself and others to do better in everything, I have a strong attitude towards working hard to get any job done to top standard. I’m welcoming, friendly and approachable, I love interacting with colleagues and customers and putting a smile on everyone’s face.
Timeline
Event staff
Ruby
2025.11 - 2025.12
Fast food crew member
Mehran Malik
2024.10 - Current