Summary
Overview
Work history
Education
Skills
Hobbies
Voluntary work
Timeline
Generic

Amber Bevan

Oswestry,Shropshire

Summary

Responsible and dedicated customer service assistant with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

Customer Service Assistant

EG Group (Esso)
Oswestry, Shropshire
05.2023 - Current
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Helped colleagues with handling complex queries, decreasing turnaround times.

Health Care Assistant

Allied Healthcare
Oswestry, Shropshire
11.2022 - 02.2023
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Safely escorted patients during medical appointments and hospital visits.
  • Thoroughly sterilised and sanitised clinical and mobility equipment.
  • Worked closely with nurses to maintain high levels of communication.
  • Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
  • Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.

Support Worker (Older Adults in Care)

woodlands residential care home
Oswestry, Shropshire
12.2021 - 03.2022
  • Empowered service users to remain as independent as possible and retain sense of identity.
  • Liaised with family members to organise activities and deliver updates on client progress.
  • Developed and implemented cohesive care plans for patients according to individual needs.
  • Reported on patients' health and mobility progress, maintaining excellent continuity of care.
  • Helped patients to take medication as prescribed by medical professionals.
  • Coordinated movement routines for patients according to individual physical requirements.
  • Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
  • Delivered compassionate care in residential homes, community settings, and homes of service users.
  • Adopted person-centred approach in all aspects of care-giving.

Health Care Assistant

Willow Care North Shropshire
Oswestry, Shropshire
03.2020 - 01.2022
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Thoroughly sterilised and sanitised clinical and mobility equipment.
  • Safely escorted patients during medical appointments and hospital visits.
  • Worked closely with nurses to maintain high levels of communication.
  • Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
  • Empowered vulnerable individuals to retain maximum independence through targeted care.
  • Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.

Crew Team Member

Kfc
Oswestry, Shropshire
03.2021 - 11.2021
  • Shared product knowledge to answer customer questions and make suggestions.
  • Flexibly took on various roles to support workflow.
  • Maximised restaurant cleanliness and accessibility.
  • Acted as team player by helping colleagues finish their tasks.
  • Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Prepared food and beverages within target timeframes.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Operated cash register to take payments and process orders.
  • Trained in food safety and hygiene practices.
  • Prepared products following restaurant portion and presentation standards.
  • Maintained clean and sanitary food preparation areas and equipment.
  • Established professional relationships with peers to enhance productivity and teamwork.
  • Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
  • Handled customer complaints using quick decision-making to resolve issues.
  • Assessed food quality before serving customers to meet high-quality standards.

Education

GCSEs -

Meole Brace School
Shrewsbury
09.2014 - 06.2019

NVQ Level 2 - health and social care and childcare

Walford and North Shropshire College
Oswestry
09.2019 - 06.2020

NVQ Level 3 - health and social care

Walford and North Shropshire College
Oswestry
09.2020 - 07.2022

Skills

  • Stockroom procedures
  • POS systems
  • Stock management
  • Cash handling
  • Personal care
  • Meal preparation
  • Patient assessments
  • Medication assistance
  • Care plans
  • Complaint resolution
  • Creative problem solving
  • Team work

Hobbies

In my spare time i enjoy reading all different genres of books and listening to music 

Voluntary work

i have volunteered many times at Shrewsbury furniture scheme it is a charity that provides the less fortunate that have had to be placed in emergency accommodation with care packages that includes furniture and soft furnishings. volunteering here makes me see how much of a difference it makes within the community. 

Timeline

Customer Service Assistant

EG Group (Esso)
05.2023 - Current

Health Care Assistant

Allied Healthcare
11.2022 - 02.2023

Support Worker (Older Adults in Care)

woodlands residential care home
12.2021 - 03.2022

Crew Team Member

Kfc
03.2021 - 11.2021

NVQ Level 3 - health and social care

Walford and North Shropshire College
09.2020 - 07.2022

Health Care Assistant

Willow Care North Shropshire
03.2020 - 01.2022

NVQ Level 2 - health and social care and childcare

Walford and North Shropshire College
09.2019 - 06.2020

GCSEs -

Meole Brace School
09.2014 - 06.2019

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