Amber Aziz
Halifax
Summary
Experienced mortgage processing specialist with a strong understanding of banking industry regulations and expertise in credit report interpretation. Proficient in invoicing and billing, account reconciliation, and data entry, with advanced skills in MS Office. Adept at workflow planning and invoice processing, demonstrating comprehensive knowledge of mortgage regulations.
Overview
9
9
years of professional experience
Work History
Administrator
Ryburne Windows
Halifax
06.2024 - Current
- Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR).
- Coordinated scheduling of staff across multiple projects to optimize manpower utilization and project efficiency.
- Served as main point of contact for outside vendors, connecting with relevant personnel or department.
- Planned and delegated work to meet project or production goals.
- Managed complex schedules for high-profile projects, ensuring timely completion within budget constraints.
- Optimised inventory by placing timely orders and improving organisation of supplies.
- Processed, verified, and dispatched invoices to clients, maintaining accurate financial records.
Office Manager
Jagland Empire
Halifax
12.2023 - 06.2024
- Liaise with finance companies producing invoices and sending relevant documents to complete deals
- Manage staff schedules to ensure the day to day operations run smoothly
- Bank reconciliation
- Analyzing and resolving quality and customer service problems and recommending system improvements
- Provided exceptional secretarial support to Board members and senior management team.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
Mortgage Relationship Manager
Santander
Bradford
04.2021 - 12.2023
- Conduct in-depth affordability assessment
- Capturing & updating personal details as well as conducting credit checks
- Making sure the income being used is plausible and fits within policy guidelines
- Requesting the correct documents for each application, assessing any retained properties for income of costs, requesting rationale for any changes in income of circumstances, assessing plausibility of the loan reason against policy, appealing system declines
- Once the customer has been assessed the application must then be worked using income evidence such as pay slips, contracts, benefit documents and self-employed income document
Mortgage Relationship Manager Apprentice
Santander
Bradford
03.2020 - 04.2021
- To take inbound calls from customers who have an ongoing application, providing them updates and resolving any queries they may have as well as completing KYC checks where necessary
- Vet documents submitted by customers ensuring they meet policy and make outbound calls when these are outstanding, on top of managing underwriter delays for the mortgage advisors.
Mortgage Enquiry Consultant
Santander
Bradford
05.2019 - 03.2020
- As a mortgage enquiry consultant I take inbound calls from new and existing customers, carrying out eligibility and affordability checks as well as giving customer's updates on any ongoing applications and helping them secure new rates for their mortgage
- I also liaise with the mortgage relationship managers and mortgage advisors on and offsite and set actions that need to be done to ensure the customers get the best outcome possible.
- Collaborated with team members to achieve target results.
Customer Service Advisor
Santander
Bradford
02.2018 - 05.2019
Smart Meter Planner
Provider
Halifax
12.2017 - 02.2018
Funding and Compliance Administrator
YES Energy Solutions
Halifax
12.2016 - 11.2017
Telephone Interviewer
Team Search
Halifax
10.2015 - 12.2015
Education
Halifax High at Wellesley Park
North Halifax Grammar School
Skills
- Mortgage processing
- Banking industry regulations understanding
- Credit report interpretation
- Invoicing and billing
- Account reconciliation
- MS Office
- Workflow planning
- Invoice processing
- Data Entry
- Mortgage regulation knowledge
Timeline
Administrator
Ryburne Windows
06.2024 - Current
Office Manager
Jagland Empire
12.2023 - 06.2024
Mortgage Relationship Manager
Santander
04.2021 - 12.2023
Mortgage Relationship Manager Apprentice
Santander
03.2020 - 04.2021
Mortgage Enquiry Consultant
Santander
05.2019 - 03.2020
Customer Service Advisor
Santander
02.2018 - 05.2019
Smart Meter Planner
Provider
12.2017 - 02.2018
Funding and Compliance Administrator
YES Energy Solutions
12.2016 - 11.2017
Telephone Interviewer
Team Search
10.2015 - 12.2015
Halifax High at Wellesley Park
North Halifax Grammar School
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