Amber Aston
Atherstone,Warwickshire
Summary
Friendly and approachable, with excellent communication and organisation skills. Demonstrates strong ability to multitask and adapt quickly, proficient in customer service and teamwork.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Salon assistant
Tan&Glow
Tamworth, Staffordshire
06.2023 - Current
- Ensured client comfort by providing excellent customer service.
- Maintained salon cleanliness for a professional environment.
- Facilitated smooth running of salon operations, meeting business goals.
- Updated inventory records for accurate stock control.
- Greeted clients warmly, fostering a welcoming atmosphere.
- Booked and managed customer appointments using Salon Tracker system
- Swept and cleaned Salon after every shift, maintaining hygienic standards
- Received payments and handled cash register ensuring accurate financial transactions
- Upheld strict confidentiality with client information to respect privacy rights.
- Sanitised sunbeds after every use to prevent cross contamination
- Enhanced salon reputation by consistently delivering impeccable services
- Demonstrated products at front desk, increasing retail sales
- Promoted current offers and discounts whilst interacting with clients, improving customer retention rates
- I am entrusted with the task of both opening and closing the salon, as well as managing its operations single-handedly.
Receptionist
Daytona Motorsport
Polesworth, Warwickshire
02.2022 - 09.2024
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Offered knowledgeable, friendly support to in-office guests.
- Accurately entering information onto the RCM
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Ensuring customers have the correct racewear for protection whilst on the racetrack.
- In addition I also finished a food hygiene course so that I could prepare food for customers.
Silver service waiter
The Belfry Hotel
Sutton Coldfield, Birmingham
10.2021 - 05.2023
- Provided exceptional customer service, ensuring patron satisfaction.
- Maintained high standards of cleanliness and presentation for all table settings.
- Delivered prompt and efficient service to guests whilst maintaining a professional demeanour.
- Managed large party reservations effectively, reducing wait times for tables.
- Implemented proper wine serving techniques to enhance guest dining experience.
- Assisted in training new staff members on silver service etiquette and procedure.
- Collaborated with kitchen staff to ensure accurate order delivery.
- Demonstrated proficiency in handling food allergies and dietary requirements professionally.
- Fostered pleasant dining atmosphere by promptly addressing any customer complaints or issues.
- Adhered strictly to hygiene standards, contributing to a clean and safe environment for patrons.
- Participated actively in team meetings, suggesting improvements for service efficiency.
- Showcased extensive knowledge of the restaurant's menu items to answer customer queries accurately.
- Set up banquet halls for special events ensuring attention to detail.
- Performed duties under pressure during peak times whilst maintaining excellent service standard.
- Established positive relationships with regular customers enhancing their loyalty towards the establishment.
- Balanced multiple tasks simultaneously including taking orders, serving meals and clearing tables.
- Refreshed all glassware and utensils regularly, ensuring they were spotless before each use.
- Adapted quickly to changes in menu or house specials, communicating these effectively to customers.
- Enabled effective running of shifts by participating in daily service briefings.
- Created elegant table setting, using a variety of napkin folding and presentation techniques.
- Facilitated sales performance tracking by generating accurate daily closing reports.
- Provided efficient food and beverage service at fast-paced fine dining venue.
- Prevented food contamination, ensuring adherence to OSHA food handling guidelines across all tasks.
- Guaranteed immaculate presentation standards, following cover layouts when setting guest tables.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Managed timing standards in food deliveries to minimise delays.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Polished glasses and cutlery to pristine standards.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Increased order value by upselling sides, drinks and desserts.
Education
GCSEs -
Kingsbury High School
Kingsbury, Warwickshire 09.2016 - 07.2021
NVQ Level 2 - Health and Social Care
North Warwickshire and Hinckley College
Nuneaton 09.2022 - 07.2023
Skills
- Customer service
- Time management
- Communication
- Team work
- Attention to detail
- Active Listening
- Motivation
- Negotiation
- Organisation
- Interpersonal Communication
- Dependability
- Flexibility
- Initiative
- Multitasking
- Drive and Determination
- Willingness to learn
- Ability to work under pressure
Timeline
Salon assistant
Tan&Glow
06.2023 - Current
NVQ Level 2 - Health and Social Care
North Warwickshire and Hinckley College
09.2022 - 07.2023
Receptionist
Daytona Motorsport
02.2022 - 09.2024
Silver service waiter
The Belfry Hotel
10.2021 - 05.2023
GCSEs -
Kingsbury High School
09.2016 - 07.2021
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