Amazon Harwood
Doncaster,South Yorkshire
Summary
A results-driven professional with years of experience as an Account Manager and Compliance Manager, has proven my ability to manage a high volume of accounts, ensure regulatory adherence, and support directors at senior level. My adaptability and quick study, with a strong track record of handling complex workloads while maintaining precision and efficiency, has motivated me to seek a new professional challenge. I am looking for opportunity and growth in a full-time, remote role.
Overview
10
10
years of professional experience
Work history
Compliance Manager
Solar 365
Doncaster, South Yorkshire
08.2022 - 04.2025
- Involved in the foundational growth and development of a start-up.
- Assessed potential partners' adherence to industry rules before engaging in business collaborations.
- Collaborated with directors to establish effective compliance policies and procedures.
- Made sure all necessary regulations were being followed by constantly keeping on top of updates and research whilst applying knowledge to all Solar PV installations (MIS3002, MCS, DNO's, HIES) and retrofit installations PAS2030 and PAS2035.
- Contributed to successfully achieving new accreditations to grow and attract more business.
- Managed, designed and organised Solar PV installations for over 100 properties under the Nottingham Council contract for the government's local authority delivery scheme (LAD) and private jobs.
- Supervised all customer queries and customer complaints.
- Created training packs and delivered training to new employees dealing with compliance.
- Oversaw all Health and Safety by providing new training courses for employees and subcontractors, whilst learning and implementing knowledge for audits and assessments in-house.
- Managed all compliance procedures, paperwork and queries for the retrofit Energy Company Obligation government scheme (ECO4) and the Great British Insulation scheme (GBIS), working alongside retrofit assessors, retrofit coordinators and one of the directors.
- Played a key supporting role to the directors, ensuring smooth co-ordination and day-to-day efficiency.
Account Manager
Premier Partnership
Doncaster, South Yorkshire
08.2021 - 02.2022
- Developed strong relationships with my client portfolio to make sure their needs were met and their delegates got the most from delivered training.
- Worked collaboratively with colleagues in the Supply Chain team, Data/MI, SMEs and Finance to increase sales by 10-15%.
- Organised monthly/quarterly meetings with clients to discuss new business and current workload.
- Identified areas of improvement that will enhance service provision and margin performance.
- Co-ordinated and processed training requests and bookings.
- Collate and support data management, MI and evaluation in line with client SLA.
Account Manager
Takepayments
Grimsby, North East Lincolnshire
01.2021 - 07.2021
- Managed portfolios of 100 customers remotely, with new daily allocations, helped customers grow their business by going through steps which are designed to cover all aspects of taking payments.
- Met objectives with regards to number of customer journeys completed, conversion of new sales to transacting customers and retention of new customers.
- Developed specialist knowledge to maximise level of support Takepayments could offer e.g. PCI compliance, card/online payments and EPOS systems.
- Achieved targets by working towards KPI's.
Account Management/Sales
Mawdsleys
Doncaster, South Yorkshire
03.2018 - 01.2021
- Responsible for managing over 100 hospital accounts across the UK to supply over labelled medication.
- Created quotes and implemented extreme attention to detail when processing orders for existing and new customers.
- Chased up quotes, offering alternative brands and re-quotes.
- Built and maintained customer relations via various communication channels to promote services and products e.g. travelling to account portfolio sites.
- Target of on-boarding 5 clients per months, regularly achieved 80%.
- Worked alongside Qualified Person (QPs) to get medication checked, signed off and delivered to hospitals within a specified period.
- Offered tailored services and up selling where possible.
Case Management
BT Facilities Service
Doncaster
12.2016 - 03.2018
- Managed high priority cases e.g. Floods, break-ins, loss of power, access and lift entrapments within EE telecom stores.
- Liaised and mediated with customers, engineers, contractors, operational managers and directors.
- Hit target of 98% resolving high priority cases within SLA
- Swift and efficient service, extreme attention to detail.
- Used own initiative to get problems solved within a short time frame.
- Attended management meetings and site visits.
Customer Service Advisor
BT Facilities Service
Doncaster
02.2016 - 12.2016
- Handling 50-80 calls per day and hitting targets for wrap time/SLA.
- Liaised with engineers, external customers, contractors.
- Solved customers requirements.
- Hit targets - Wrap time/SLA.
- Logged jobs and assigned specific jobs to appropriate engineers.
Receptionist/Administrator
Ramsay Health Care
Doncaster
02.2015 - 02.2016
- Provided excellent front of house service for an award-winning private health care service.
- Attention to detail booking appointments for patients and created schedules for consultants.
- Prepared patients notes for operations, collated 20 information packs for patients daily.
- Took payments from patients and consultants in person and over the phone (cash, card, cheque) plus daily reconciliation.
- Communicated with various departments to ensure all relevant information and patient history was included.
- Assisted the marketing department on evenings for events, promoted the business and communicated with potential customers about the services the company provides.
Education
N/A - Childhood Studies
Leeds Beckett University
2014
A-Levels -
Hall Cross Academy
Doncaster2013
GCSE -
Hungerhill Secondary School
2011
Skills
- Organised
- Leadership
- Critical thinker
- Attention to detail
- Effective problem solver
- Strong client relations
- Fast and efficient multitasker
- Microsoft Outlook, Word and Excel
Reference
Reference available on request.
Timeline
Compliance Manager
Solar 365
08.2022 - 04.2025
Account Manager
Premier Partnership
08.2021 - 02.2022
Account Manager
Takepayments
01.2021 - 07.2021
Account Management/Sales
Mawdsleys
03.2018 - 01.2021
Case Management
BT Facilities Service
12.2016 - 03.2018
Customer Service Advisor
BT Facilities Service
02.2016 - 12.2016
Receptionist/Administrator
Ramsay Health Care
02.2015 - 02.2016
N/A - Childhood Studies
Leeds Beckett University
A-Levels -
Hall Cross Academy
GCSE -
Hungerhill Secondary School
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