Amazon Start

• Created VIP experience for faster entry to park, ensuring our Annual Pass Holders feel valued.
• Released great value for money Annual Pass offer with over 6000 new members in 12 months.
• Developed targeted marketing campaigns for increased footfall during off-peak times. Including exclusive offers & reasons to visit.
• Assisted with strengthening our online systems to allow direct debit Annual Passes to be purchased online with proven results.
• Lead Guest Experience Team ensuring we were offering best personalised experience to every guest welcomed into park.
• Trained junior staff members, enhancing their knowledge and sales skills.
• Grew Annual Pass sales by 50% in August 2025 YOY.

• Achieved increased customer satisfaction with focused marketing.
• Proven increased sales through my ideas.

I have worked at Crealy Theme Park for nearly 7 years, which is my full working life. Throughout my time I have learnt so many things which have lead me into several different positions and opportunities. This position was my 2023/2024 position which was proven to be the best year of sales to date through my new ideas and working closely with our Marketing team on the best strategies.

• Managed high volume of inbound calls for efficient customer service, being our only team member in this role.
• Booked holidays for guests, and offered exclusive upgrade offers with sales and welcome calls.
• Upheld outstanding attendance record, demonstrating commitment and reliability.
• Addressed guest complaints, ensuring swift resolution.
• Worked closely with other departments to resolve complex guest issues effectively.
• Adhered strictly to data protection regulations during all interactions with customers.
• Maintained updated knowledge of the Theme Park & Resort to provide accurate information to our guests.