AMAYA KNIGHT-MARKIEGI
London
Summary
Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information.
Driven individual with knack for customer service and communication. Proven ability to handle transactions and assist customers efficiently. Ready to contribute to boosting sales and creating positive shopping experiences.
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Overview
2
2
Languages
12
12
years of post-secondary education
25
25
years of professional experience
Work history
Senior florist
Daisy Chain florist
London, ENG
04.2021 - 08.2025
- Demonstrated warmth and approachability, enhancing client interactions and experiences. I will always go above and beyond to help clients, have the best experience. I'm a fantastic listener and have learned so much from my jobs and from the florist how to understand clients' wishes from taste and styles. I can be very compassionate when I need to be and professional. Adapted to various situations effectively, ensuring seamless service delivery. Work very well as a team and independently. I'm very approachable and a great listener. Applied creative problem-solving skills to address client needs and preferences. I'm
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Florist/Sales assistant
Battersea Flower Station
London, ENG
03.2017 - 05.2022
- Meet briefs and complete art pieces working individually. Informed customers about important product, service and delivery terms at time of purchase. Learned product features and conducted demonstrations to best promote products and answer questions. Recommended accessory purchases to complement customer choices, enhancing overall sales experience. Added and updated pricing for sales, merchandise clearances and new merchandise. Developed artistic concepts for projects. Learning from shoemakers and artists isn't Listening and following through on tasks. Provided detailed comparison information to assist customers in making informed purchase decisions. Cultivated strong relationships with suppliers and vendors to support product availability and quality. Observed customer behaviours and actively worked to prevent shoplifting and other losses. Fluent Spanish speaker Conversational in Spanish Understand the culture and Walked around shop frequently to identify problems and offer assistance to customers. Prepared merchandise for sale by adding tags, wrappings and finishing touches. Received new deliveries and processed stock for immediate addition to displays or storage. Identified and resolved issues quickly Led team initiatives to enhance performance Packaged purchases in reusable shopping bags for easy carry by customers. Maintained composure in fast-paced environments Prioritised customer needs and satisfaction Followed manager orders and carried out daily tasks to keep shop organised, tidy and customer-ready. Deadline management Professional telephone. Learned names and details of frequent customers, delivering top-quality experiences for important guests. etiquette Reviewed work thoroughly for accuracy Processed exchanges and refunds for customers dissatisfied with purchases.
Receptionist
Clapham common Clinic
London, ENG
01.2007 - 02.2022
- Communicated clearly with software online booking system, phorest, word, excel and office & teams. Engaged in networking activities to build professional relationships. Leadership Administrative support Knowledge of word, Instagram, Excel, booking system Resourcefulness. Followed experienced team members to learn basic and advanced job skills. Promoted additional products to customers, increasing customer satisfaction and engagement. Welcomed clients through warm conversations and professional responses to their inquiries. Resolved issues and complaints by developing and implementing effective solutions. Delivered presentations to groups to convey important information. Stayed collected and calm during difficult situations and interactions. Completed regular tasks and temporary assignments as assigned. Wiped down and sanitised work spaces and frequently touched surfaces. Adhered to policies and procedures for smooth daily operations. Assessed customer needs and suggested relevant products or services to meet needs. Built strong, trusting relationships by reliably handling requests. Handled team filing, data entry and recordkeeping. Listened to directives from senior team members to complete safe, accurate work. Collaborated in team setting to handle daily assignments and challenges.
- Assisted with administrative tasks, improving overall functionality of the office.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
Florist
Lisa Yardley
london
01.2014 - 02.2015
- Operated as a florist for fast-paced events, creating floral arrangements to meet client expectations., able work as a team under pressure Delivered floral arrangements to multiple restaurants within tight timeframes, ensuring customer satisfaction. Great communication to floral briefs and communications with clients Work with team with logistics and great team player Identified and resolved team issues to maintain smooth operations and enhance service delivery. and thinks out of the box
- Encouraged an atmosphere of creativity amongst staff, fostering innovation in design.
- Assisted in organising flower delivery schedules, improving efficiency and punctuality.
- Improved the aesthetic appeal of weddings with customised floral decorations.
Nanny
McAlister family
London, ENG
03.2011 - 08.2014
- Maintained composure during challenging situations and interactions. Supported household management and provided care for child with multiple needs. Demonstrated flexibility in managing schedules and commitments. Organising and juggling child's schedule Great communication with parents with photos and communication throughout the day Facilitated art activities and organised various crafts to promote creativity. Maintained a warm and approachable demeanor when interacting with children and parents. and fantastic communicator
- Assisted with homework, enhancing understanding of school subjects.
- Discussed progress and behaviour with parents regularly maintaining open lines of communication.
- Nurtured children's love for learning by incorporating educational activities into daily routines.
Nursery Nurse
Hungry catterpillar
London, ENG
02.2006 - 02.2008
- Provided warm and friendly support to families during interactions. Demonstrated passion for caring for children, prioritising early years development. Protected information and maintained confidentiality. Assisted team members with tasks, contributing to consistent achievement of targets. Accomplished tasks with enthusiasm and skills in time management. Resolved issues and complaints professionally, facilitating development and implementation of effective solutions. Followed experienced team members to learn basic and advanced job skills.
- Promoted hygiene practices by teaching basic grooming habits such as hand-washing before meals.
- Implemented nursery policies consistently; maintained standards expected by management team.
- Coordinated creative learning activities to enhance cognitive abilities in young children.
Nursery Practitioner
Ministars day nursery
London, ENG
03.2004 - 05.2007
- Maintained composure during challenging interactions, ensuring positive outcomes for children and families. Met high-volume demands with enthusiasm and quality service and support. Created structured activity timetables for children, ensuring a balanced schedule.. Assessed children's development and compiled detailed reports to support individual growth plans.. Answered calls promptly and delivered faultless service for diverse needs. Helped children meet milestones and loved my role. Resolved issues and complaints professionally, contributing to enhanced satisfaction and trust among parents and staff. Handled team filing, data entry and recordkeeping. Worked well with team members to complete tasks.
- Incorporated songs and rhymes into daily routines, enhancing toddlers' speech abilities.
- Collaborated closely with other practitioners to create engaging lesson plans catered to different learning styles.
- Delivered high-quality childcare services, ensuring a comforting atmosphere for all attendees.
Nursery Assistant
Magic roundabout
London, ENG
01.2001 - 02.2004
- Welcomed families through warm conversations and professional responses to inquiries, fostering a supportive atmosphere. Stayed collected and calm during difficult situations and interactions. Met high-volume demands with enthusiasm and quality service and support. Protected information and maintained confidentiality. Sanitised workspaces thoroughly to ensure a clean environment for employees and clients. Addressed issues and complaints professionally, contributing to development and implementation of effective resolutions.
- Fostered positive relationships with parents for better understanding of child’s needs.
- Helped maintain attendance records guaranteeing accuracy and efficiency.
- Assisted in the development of educational programmes to boost children's learning engagement.
Education
NVQ Level 2 and NVQ level 3 - NVQ 2&3 Early years and Education
Jace assessment centre london
london 03.2001 - 03.2007
Art and design GNVQ -
Croydon college
london 09.2000 - 07.2001
GCSE in spanish
Chestnut grove school
09.1995 - 07.2000
Skills
- Spanish
- Upper intermediate (B2)
LANGUAGES
Spanish
Upper intermediate (B2)
REFERENCES
References available upon request
Timeline
Senior florist
Daisy Chain florist
04.2021 - 08.2025
Florist/Sales assistant
Battersea Flower Station
03.2017 - 05.2022
Florist
Lisa Yardley
01.2014 - 02.2015
Nanny
McAlister family
03.2011 - 08.2014
Receptionist
Clapham common Clinic
01.2007 - 02.2022
Nursery Nurse
Hungry catterpillar
02.2006 - 02.2008
Nursery Practitioner
Ministars day nursery
03.2004 - 05.2007
NVQ Level 2 and NVQ level 3 - NVQ 2&3 Early years and Education
Jace assessment centre london
03.2001 - 03.2007
Nursery Assistant
Magic roundabout
01.2001 - 02.2004
Art and design GNVQ -
Croydon college
09.2000 - 07.2001
GCSE in spanish
Chestnut grove school
09.1995 - 07.2000