Amar Shazad Ali

A main point of contact for customers who have issues with their gas, water, and electrical systems

• Prioritising customers based on their vulnerabilities and other deciding factors whilst establishing customer rapport.
• Asking correct questions to identify faults and booking repair engineer to customers. Asking right questions, listen carefully, and make effective decisions based on findings.
• Selling packages and meeting KPI targets set of increasing sales and resolving issues.
• Display consistent, effective, and strong customer service behaviours whilst meeting KPI's and proven excellent customer experience.
• Identify and create opportunities to add value, promoting products and offers.

Welcomed walk in customers, listening to customers needs and converting these leads into sales. Has gained extensive knowledge of wide specialised variety of products and ranges offered. Suggest items which is most likely to meet customers' needs and budget. Generates inspirational designs from customer preferences using bespoke 3D CAD software and displays this through Virtual Reality . In addition to this, adheres to policies and procedure relating to Health and Safety and GDPR.

• Ensure all leads (walk-in and online) are contacted and followed up in timely manner to secure successful sales whilst offering seamless end-to-end customer journey, including full home measure service, kitchen design process and installation options.

• Designs prototype design for customer whilst in store. Improve this design whilst making tweaks based on phone call conversation and email follow ups. Call customer to in-store appointment for final design viewing at agreed time frame to do final touch up. This is then complimented by virtual reality viewing and agree delivery week.

• Is responsible for making sales and taking payments by clearly explain all key documents and financial options with customers, ensuring all personal details collected are accurate.

• Taking and keeping accurate and detailed notes. Regularly maintaining contact with clients to ensure everything is up to date. Maintaining order bank to ensure customers are communicated with and deliveries are booked on time.

• Working at flagship London store ensuring that designers meet company issued practices designing of kitchens.
• Checks and manages sixteen designers in-house records ensuring designers have created thorough plan as per company procedure.
• Worked as part of greater team to assist other stores in ensuring that all plans were completed and up to date in timely and consistent manner.
• Reports back directly to HQ during meetings bimonthly to account for sale targets being met for each period.
• Checks each design individually against issued criteria to ensure that designs meet company standards and will fulfil customer needs as discussed.
• Is responsible for finding faults in designs and ensuring corrections are made before payments and final consultation.
• There has been year on year 5% decline in non-compliant issues since managing team.