Amaro Jalloh Da-Silva
Luton,Central Bedfordshire
Summary
Dependable and driven individual with strong work ethic seeking role in retail. Possesses excellent customer service and communication skills; coupled with a knack for problem-solving. Aims to contribute to a positive shopping experience and boost customer satisfaction.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Retail assistant
London Eye
London, London borough of Lambeth
2025.10 - Current
- Helped in the setup of special events and promotional activities within the store.
- Supported team members for improved operational efficiency.
- Delivered excellent customer service by answering queries and providing product information.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Ensured visual merchandising standards with regular display updates.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
Barista
Rocky's cafe date
Michigan
2023.09 - 2024.01
- Responsible for preparing array of hot and cold beverages
- Efficiently served up to 100 customers daily, maintaining high standards under pressure
- Provided warm welcoming café service and experience
- Identified and resolved customer complaints to maintain high rate of positive customer feedback
- Collaborated with kitchen staff to ensure prompt and accurate orders
- Responsible for stock inventory and restocking
Night Shift Security
Cornerstone University
Michigan
2023.05 - 2023.08
- Patrolling and securing campus and accommodation sites
- Monitoring and analysing CCTV camera footage
- Protecting University campus assets from theft, fire, and other safety issues
- Responding to alarms and emergencies
- Performing regular tests and maintenance of alarm systems
- Communicating any irregularities with management
House Keeping
Holiday Inn
Michigan
2023.03 - 2023.04
- Delivered thorough cleaning services in all guest rooms, contributing to overall guest satisfaction
- Adhered to policies and procedures, including safety and sanitation
- Responded promptly to guest requests for laundry and related services, ensuring timely support for guest needs
- Assisted various departments by organising laundry room efficiently
- Provided professional, friendly customer service to enhance guest experience
Food Service
Raising Canes
Michigan
2022.08 - 2023.01
- Delivered exceptional customer service in fast-paced environment
- Resolved customer complaints promptly and professionally
- Followed procedures for safe food preparation, handling and presentation
- Managed front of house cleaning and preparation to ensure cleanliness and readiness
- Assisted kitchen staff with cleaning and dishwashing to maintain operational efficiency
Education
B.A. - Graphic Design
Cornerstone University
Michigan 2022.01 - 2026.06
Bachelor of Arts - Graphic Design
Cornerstone University
United States 2022.08 - 2026.03
Skills
- Customer focus
- Customer management
- Results-driven
- Pricing and markdowns
- Stock management
- Order processing
- Visual merchandising
- Brand understanding
- Persuasive selling
- Retail security systems
Affiliations
- going to the gym and keeping fit
- reading books
- video gaming
Timeline
Retail assistant
London Eye
2025.10 - Current
Barista
Rocky's cafe date
2023.09 - 2024.01
Night Shift Security
Cornerstone University
2023.05 - 2023.08
House Keeping
Holiday Inn
2023.03 - 2023.04
Bachelor of Arts - Graphic Design
Cornerstone University
2022.08 - 2026.03
Food Service
Raising Canes
2022.08 - 2023.01
B.A. - Graphic Design
Cornerstone University
2022.01 - 2026.06