Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amar kumar Palumari

Northampton,United kingdom

Summary

Offering strong communication and problem-solving skills, coupled with customer-focused mindset. Knowledgeable about managing customer inquiries, providing support, and maintaining positive client relationships. Ready to use and develop interpersonal, organisational, and conflict-resolution skills in project management Apprentice role.

Overview

5
5
years of professional experience

Work History

CSA

Shell uk
Northampton, United Kingdom
11.2022 - Current

Improved customer satisfaction by promptly addressing and resolving issues.

  • Maintained professional attitude whilst dealing with difficult customers, ensuring resolution of complaints.
  • Worked collaboratively within team to meet monthly sales goals.
  • Demonstrated empathy towards customers' problems, leading to enhanced customer loyalty
  • Trained new staff members on company procedures, enhancing overall productivity.
  • Strictly adhered to company policies during interactions, ensuring compliant work environment.
  • Managed high volume of calls daily for efficient customer service.

Customer Service Assistant

Off license
Northampton, United Kingdom
01.2024 - 07.2024

Managed stock level for effective store operation.

  • Built relationships with customers through friendly interaction and assistance.
  • Upsold additional products for increased revenue generation.

Hotel operational trainee

The park
Hyderabad, India
11.2019 - 04.2020
  • Conducted regular stock checks for seamless bar and restaurant operations.
  • Collaborated with different departments to ensure smooth hotel operations.
  • Upheld strict hygiene standards with in kitchen area, ensuring food safety at all times.

Education

MBA - Business Administration and Management

University of Northampton
Northampton
05.2024

Bachelor Degree - Hotel Management And Catering Technology

Dr. Narayana Collage of Hotel Management
HYDERABAD
11.2020

Skills

  • Sales persuasion
  • Patience management
  • Complaint management
  • Customer Service
  • Data Entry
  • Cash-handling expertise
  • Project coordination
  • Relationship-building
  • Ethical decision making
  • MS Excel
  • Knowledge of circular economy and principles and practices

Languages

English, Hindi & Telugu.

Timeline

Customer Service Assistant

Off license
01.2024 - 07.2024

CSA

Shell uk
11.2022 - Current

Hotel operational trainee

The park
11.2019 - 04.2020

MBA - Business Administration and Management

University of Northampton

Bachelor Degree - Hotel Management And Catering Technology

Dr. Narayana Collage of Hotel Management
Amar kumar Palumari