Amarjeetsingh Chopra
London,ENG
Summary
Highly skilled in multitasking efficiency and financial transactions handling, with a strong focus on team collaboration and customer service orientation. Proven expertise in complaint handling, decision-making speed, and customer engagement. Adept at service execution monitoring to ensure optimal customer satisfaction. Career goal includes advancing within the customer service sector to leverage skills for enhanced service delivery.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Customer service executive
cloud travel
london, middilsex
01.2024 - Current
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Actioned customer feedback to enhance contact centre service provisions.
- Resolved complaints with proactive problem-solving and analysis.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Responded to customer queries and provided excellent customer service.
- Updated customers on special offers and promotions for increased revenue.
- Provided professional and helpful support to new and existing clients.
- Managed difficult situations for positive outcomes.
- Improved customer satisfaction ratings through responsive query resolution.
- Improved company processes by analysing customer feedback and service trends.
Education
Bachelor of Business Administration - Business Management
Dr Jivraj Mehta Institute of Technology
Jalalabad 04.2001 - 01.2003
Skills
- Multitasking efficiency
- Financial transactions handling
- Team collaboration
- Complaint handling
- Customer service orientation
- Decision-Making speed
- Customer engagement
- Service execution monitoring
- Customer Service
Languages
English
Beginner
Hindi
Beginner
Punjabi
Beginner
Timeline
Customer service executive
cloud travel
01.2024 - Current
Bachelor of Business Administration - Business Management
Dr Jivraj Mehta Institute of Technology
04.2001 - 01.2003
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