AMARAT SEHGAL
London
Summary
I am a punctilious and enthusiastic person with a remarkable ability to communicate effectively whilst always maintaining professionalism and confidentiality. Open-minded and capable of functioning in a highly complex structure, with a remarkable customer service mentality. An experienced and organised individual and exceeds in client expectations and always go above and beyond. I aim to provide excellent client oversight and relationship-building expertise. Organised and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work history
Live streaming producer, Account Manager
Bombora/Hub Agency
London
08.2012 - Current
- Pro-actively managing the production of multiple live projects
- To ensure the smooth, end to end running of projects including effective scheduling and resourcing
- Co-ordinating bookings and arranging live-streamed corporate events
- Collaborating and communicating closely with key clients for all projects
- Listening and understanding with the initiative for problem-solving
- Overlooking projects from pre-production, production to post-production and keeping the team and client informed at all times
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Creating webinars from hosting platforms such as Workcast/Livestorm
- Analysing data from client events from hosting platforms such as Workcast/Livestorm
- Creating and monitoring quotes and liaising with business development for further opportunities
- To manage all project budgets and maximising profit margin
- To provide effective management of team members
- Producing all video podcasts for Hub agency, from booking in clients, equipment and staff for each podcast recording, with a tight turnaround schedule
- Analysed client feedback to highlight areas in need of improvement
- I also attend quarterly meetings for Equality, Diversity and Inclusion
Training Co-ordinator/Service Integration/Client Relations
Thomson Reuters
London
01.2002 - 01.2012
- Developing strong relationships with external clients
- Accumulating usage data monthly for over 100 firms
- Creating and merging marketing campaigns for the internal training department
- Overseeing training queries, distributing tasks around the team
- Co-ordinating CPD accredited training for large firms and companies
- Implementing online webinars for live broadcasts and for on demand viewings
- Analysing expenses for the training department
- Overseeing the Client Relations department and ensuring efficient working practices
- Providing feedback to account managers regarding product concerns
- Provision of customer service to law firms and in house legal departments
- Processing trials/renewals/subscriptions and invoices for a range of legal products
- Updating and maintaining Contact Management System
- Responsibility for the recruitment and training of new starters
- Updating personnel records with complete discretion and utmost confidentiality
- Administrative support to the HR department
Education
BSC (Hons) - Media Technology
University of West London
Skills
- Communication, customer service
- Management skills, organisational and time-management skills
- Ability to develop working relationships with a wide range of people
- Ability to work under pressure and meet targets
- Working and maintaining budgets throughout entire projects
- Mentoring and coaching
- Relationship-building and management
- Strong lead development skills
- Account oversight
- Proficiency with CRM systems
- HubSpot
- Operations coordination
- Compliance requirements
- Networking skills
- Account servicing skills
- Relationship building
- Account development
Interests
In my free time, I enjoy reading, meditating, and staying active. I am also passionate about volunteering for my chosen charity. Additionally, I attend the Employer Advisory Board meetings quarterly for West Thames College.
Languages
Punjabi
Fluent
Timeline
Live streaming producer, Account Manager
Bombora/Hub Agency
08.2012 - Current
Training Co-ordinator/Service Integration/Client Relations
Thomson Reuters
01.2002 - 01.2012
BSC (Hons) - Media Technology
University of West London
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