Amarachi Grace Ojimma
Purley,Croydon
Summary
Compassionate healthcare professional with years of experience working in fast-paced medical facilities. Strong problem-solving skills and talent for prioritizing tasks with focus on delivering high-quality patient care.
I am a committed care coordinator with passion for helping others and improving healthcare system experiences. Familiar with electronic health records and scheduling software. Dedicated to patient advocacy with talent for collaboration with interdisciplinary teams.
Motivated Customer Service Officer with 7 years of banking industry experience. Delivers on team goals through planning and collaboration.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Care Cordinator/Deputy Manager
Premium Home Care Ltd
Carshalton, Sutton
11.2023 - Current
- Monitored service user progress, escalating concerns for swift resolution.
- Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
- Responded efficiently to day-to-day changes in care and support packages.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Worked with recruitment personnel to provide sufficient current and future staffing levels.
- Responded proactively to changing circumstances for optimised service user care.
- Raised awareness of service by liaising and maintaining partnerships with local community organisations.
- Adhered to health and safety requirements in all aspects of care.
- Managed and monitored branch rostering requirements of individual care teams.
- Maintained confidential case documentation in line with data protection regulations.
- Successfully delivered on tasks within tight deadlines.
- Observed and respected patient dignity, privacy and independence to encourage communication
- Used assessment findings to action necessary care plan adaptations.
- Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
- Built positive, productive client relationships for enhanced social support.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
Home health care assistant
All care provider ltd
Dunfermline, Fife
04.2022 - 11.2024
- Assembled and dismantled equipment required by healthcare professionals.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Assisted clients with daily household cleaning, laundry and food preparation.
- Provided attentive first-hand care, comfort and safety to patients.
- Positioned, lifted and transported patients with limited mobility.
- Maintained client dignity and respect throughout dressing, showering and toileting.
- Operated hoists to move clients in and out of bed.
- Delivered toileting support for clients with mobility issues.
- Supported team by demonstrating respect and willingness to help.
- Conducted testing to diagnose system faults.
Healthcare assistant
HC One
St Andrews, Fife
02.2022 - 10.2022
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
Customer service officer
First City Monument Bank
Abuja Nigeria, Nigeria
12.2013 - 01.2022
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Applied conflict management to stressed and concerned customers.
- Obtained feedback from customers to improve service experience.
- Followed scripts when answering common customer questions.
- Managed banking and accounts with expert finance knowledge.
- Updated account information after customer calls for well-maintained data accuracy.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Education
MSC - Social science(int business and Management)
University of Dundee
Dundee 01.2022 - 02.2023
BSC - Accounting
National open university
NGN 01.2015 - 11.2020
Diploma of Higher Education - Science Laboratory Technology
Abdul Gusau Polytechnic
NGN 02.2011 - 11.2013
SVQ Level 3 - health and social care
Academy for health and fitness
London 01.2023 -
Skills
- Team building
- Knowledge of [Software]
- Communication skills
- Care planning and rostering
- Discharge planning
- CQC compliance
- Individual care and support plans
- Care Act 2014 knowledge
Timeline
Care Cordinator/Deputy Manager
Premium Home Care Ltd
11.2023 - Current
SVQ Level 3 - health and social care
Academy for health and fitness
01.2023 -
Home health care assistant
All care provider ltd
04.2022 - 11.2024
Healthcare assistant
HC One
02.2022 - 10.2022
MSC - Social science(int business and Management)
University of Dundee
01.2022 - 02.2023
BSC - Accounting
National open university
01.2015 - 11.2020
Customer service officer
First City Monument Bank
12.2013 - 01.2022
Diploma of Higher Education - Science Laboratory Technology
Abdul Gusau Polytechnic
02.2011 - 11.2013
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