Amarachi Iroha
Newcastle
Summary
Motivated and customer-focused Retail Assistant with a strong ability to deliver excellent service in busy retail environments. Friendly, reliable, and hardworking, with experience supporting customers, maintaining store standards, and working effectively as part of a team. Eager to contribute positively to sales targets, customer satisfaction, and overall store performance.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Office / Administrative Support
Iniperor Limited
Gwarimpa, Abuja
09.2020 - 09.2025
- Answered phone calls and emails professionally
- Assisted visitors and handled enquiries
- Maintained records and basic administrative tasks
- Supported colleagues with day-to-day office duties
Customer care representative
Sapa Technologies
Lugbe, Abuja
03.2019 - 09.2020
- Delivered high-quality customer service by assisting customers with enquiries and purchases
- Operated tills accurately, handling cash and card payments
- Maintained a clean, safe, and welcoming environment
- Worked efficiently during busy periods while remaining calm and professional
- Resolved customer complaints politely and effectively
Supported team members to ensure smooth daily operations
Education
Bachelor of Science - Top up in Computing
Northumbria University
Newcastle 06.2026
Bachelor of Science - Computer Science
Les Cours Sonou University
Cotonou09.2018
Skills
- Customer service & sales support
- Cash handling & POS systems
- Stock replenishment & rotation
- Visual merchandising support
- Complaint handling & problem solving
- Teamwork & communication
- Working under pressure
- Time management & reliability
- Health & safety awareness
- Attention to detail
Certification
- Customer Service Training
- Health & Safety Awareness
Timeline
Office / Administrative Support
Iniperor Limited
09.2020 - 09.2025
Customer care representative
Sapa Technologies
03.2019 - 09.2020
Bachelor of Science - Top up in Computing
Northumbria University
Bachelor of Science - Computer Science
Les Cours Sonou University