Amarachi Ashley Okeke

• Assisted service desk teams with resolving staff and student queries, helping to improve response and resolution times.
• Worked collaboratively with university colleagues and senior engineers to support campus-wide networking projects.
• Installed and decommissioned Cisco switches to support infrastructure upgrades across university sites.
• Configured switch settings, including VLAN assignments and port descriptions, ensuring accurate documentation and network organisation.
• Supported the Merlin project by patching Iris devices into the campus network, enabling real-time fire alarm monitoring for security teams.
• Led the installation of networking equipment for the Forensics Department, supporting student learning environments and practical simulations.
• Communicated effectively with staff across departments to coordinate project activities and minimise disruption.
• Followed university health and safety procedures while carrying out networking and infrastructure tasks.

• Delivered excellent customer service to guests during high-profile events, including football matches, racecourse events, and private functions.
• Assisted with serving large numbers of guests while maintaining a professional, friendly, and approachable manner.
• Helped manage guest flow and seating arrangements in busy event environments to ensure smooth operations.
• Responded promptly and professionally to customer enquiries and requests.
• Worked collaboratively with front-of-house, bar, and kitchen teams to deliver successful events.
• Adapted quickly to changing event requirements and staffing needs.
• Maintained high standards of hygiene, safety, and service quality throughout all shifts.
• Remained calm and efficient while working under pressure during peak service periods.

• Supported 5+ Azapay POS merchants, resolving payment and transaction issues to improve service reliability.
• Collaborated with teams serving enterprise clients like GUI Logistics, ensuring seamless backend integration and timely issue resolution.
• Assisted in maintaining backend services, processing hundreds of daily transactions, reducing downtime, and improving payment success rates.
• Resolved 10+ client-reported issues weekly, testing and deploying backend fixes that enhanced overall system stability.

• Managed over 15 customer calls and assisted more than 20 in-person customers daily.
• Provided accurate information and guidance, helping customers make informed decisions regarding products and services.
• Resolved customer enquiries and concerns in a professional, friendly, and efficient manner.
• Built positive relationships with customers through strong communication and problem-solving skills.
• Maintained excellent service standards while handling multiple customer interactions simultaneously.
• Collaborated with colleagues to ensure a positive customer experience and efficient daily operations.