Amara Raja
London,United Kingdom
Summary
Seasoned professional with focus on administrative support and team coordination. Can drive efficiency and enhance team productivity through exceptional organisational skills and problem-solving abilities. Commanding expertise in communication, time management, and multi-tasking guarantees smooth operations in fast-paced environments.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Team Assistant
Rail Partners
London
12.2023 - 12.2024
- Company Overview: Rail Partners is UK wide membership body servicing train operating companies and owning groups such as Avanti West Coast, Arriva, First Rail and Trenitalia
- Improved team efficiency by implementing effective scheduling systems and provided administrative support to two department heads and two operations managers.
- Created comprehensive minutes of meetings to facilitate follow-ups on action points agreed upon during discussions.
- Diary Management including arranging meetings, meeting rooms and hospitality; booking travel, accommodation and restaurants
- Managed executive calendars and coordinated high-priority meetings, optimizing scheduling efficiency between department heads and key internal and external stakeholders
- Assisted in creating agendas, preparing meeting materials, and organising travel and catering logistics for executives to ensure seamless meeting preparation
- Sourced venues, secured accommodations, negotiated favourable vendor rates, and conducted risk assessments, effectively managing and optimizing event budgets
- Acted as primary coordinator for event management and logistics by planning and overseeing key events such as webinars, conferences, and technical visits, ensuring timely execution and seamless coordination
- Collaborated with media team to develop communication strategies for event materials, ensuring alignment with brand goals and managing executive communications via HubSpot
- Rail Partners is UK wide membership body servicing train operating companies and owning groups such as Avanti West Coast, Arriva, First Rail and Trenitalia
- Key Achievements: Independently organised a cross-industry conference in collaboration with Network Rail, targeting operational leaders across the sector, within just five months of joining Rail Partners. The event was highly successful with over 100 attendees and it generated significant interest and engagement from key industry stakeholders.
Event Coordinator/ Project Manager
The Event Umbrella
London, England
01.2022 - 07.2023
- In my role within Place Services, I focused on transforming outdoor spaces into vibrant, multifunctional cultural event venues for landowner clients
- I facilitated venue management for third-party event organizers
- Managed all event applications for Barnet Council's parks and open spaces, encompassing funfairs, community events, sporting activities, and music festivals
- Conducted daily activities involving receipt and review of applications and risk assessments, ensuring compliance with relevant safety standards and alignment with the client's policies, terms, and conditions
- Provided constructive feedback to event organizers through detailed checklists highlighting any missing information
- Generated and issued invoices to event organizers, and upon application completion, provided necessary permits for event approval
- Promoted outdoor venues to enhance income generation opportunities
- Key Achievements: Assisted in coordination of 51st State Music Festival, a large-scale event with 20,000 attendees, contributing to the successful generation of £50,000 in revenue
Events Coordinator (6 Month FTC)
Warwick District Council
Leamington Spa
07.2021 - 01.2022
- Organising events across three venues: The Royal Pump Rooms, The Royal Spa Centre, and The Town Hall and increased sales by 10%.
- Managed email correspondence, processed inquiries, and handled the complete booking process using Artifax event management system
- Conducting venue tours for prospective clients at all three locations
- Generating invoices and managed payments for all event bookings
Broadband Customer Service Advisor
Shell Energy
Coventry
09.2020 - 07.2021
- Managed over 50 inbound and outbound customer calls per day.
- Demonstrated expertise in troubleshooting and multitasking, effectively diagnosing and resolving issues across various systems
- Managed follow-up communications and commitments to ensure timely resolutions
- Utilised strong problem-solving skills and effective listening techniques to identify customer needs, resolving queries and complaints efficiently
- Handled objections by diffusing challenging situations and addressing complex technical issues within company SLA timeframes, ensuring proper documentation
- Ensured compliance with industry regulations in logging customer complaints
- Experienced in high-pressure, target-driven environments, maintaining standards for call wrap-up and average handling times
Groups and Events Executive
Genting Hotel
Birmingham
06.2019 - 04.2020
Education
BA (Honours) - Event Management
Coventry University
Coventry 09.2012 - 05.2016
Bachelor of Arts - Placement/Sandwich Year
Universidad Europea De Madrid
Madrid 09.2014 - 08.2015
Skills
- CRM systems (Artifax, Opera, HubSpot, Venue Directory, EventApp)
- Interpersonal aptitude
- Presentation creation
- Travel arrangements
- Microsoft office suite proficiency inc Sharepoint
- Communication skills
- Event planning
- Problem-solving
- Decision-making
- Revenue generation
- Organisational proficiency
Certification
IOSH – Safe Management at Live Events, 03/01/23
Timeline
Team Assistant
Rail Partners
12.2023 - 12.2024
Event Coordinator/ Project Manager
The Event Umbrella
01.2022 - 07.2023
Events Coordinator (6 Month FTC)
Warwick District Council
07.2021 - 01.2022
Broadband Customer Service Advisor
Shell Energy
09.2020 - 07.2021
Groups and Events Executive
Genting Hotel
06.2019 - 04.2020
Bachelor of Arts - Placement/Sandwich Year
Universidad Europea De Madrid
09.2014 - 08.2015
BA (Honours) - Event Management
Coventry University
09.2012 - 05.2016
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