Amara M. Mahmood
Summary
A professional with a strong foundation in coding fundamentals, networking principles, and e-commerce knowledge. Demonstrates exceptional communication skills and attention to detail, ensuring customer service excellence and ethical standards are upheld. Skilled in employee training and providing constructive criticism, enhancing team performance. Proficient in Microsoft Word and PowerPoint, supporting effective documentation and presentations. Career goals include leveraging technical expertise to drive innovative solutions within the industry.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Supervisor
Walkers
2024.05 - 2025.03
- Assisted in training new team members on safety protocols and operational procedures.
- Supported daily operations by maintaining cleanliness and organisation of work areas.
- Collaborated with colleagues to ensure efficient workflow during peak periods.
- Monitored stock levels and reported shortages to ensure timely replenishment.
- Operated machinery and equipment safely whilst adhering to company guidelines.
- Engaged in regular meetings to discuss team objectives and improve performance.
- Participated in health and safety training to enhance workplace safety standards.
Domiciliary Carer
CareMark Solihull
2021.11 - 2023.09
- Assisted clients with daily living activities to promote independence and well-being.
- Provided companionship and emotional support to enhance clients' quality of life.
- Administered prescribed medication and monitored clients for any adverse reactions.
- Assisted with mobility and personal care tasks to ensure comfort and safety.
- Communicated effectively with clients and families to understand individual needs.
- Maintained accurate records of care provided and reported any changes in condition.
Lead Academic Support Officer
Scholars School System
2019.03 - 2020.06
- Supervising my own adult students whom I would support while they would study their academic year.
- Answer emails from students on a day to day basis.
- Answer phone calls from students on a day to day basis.
- Create planners, Trackers, Timetables etc. for my batch of students academic year with us.
- Organise and scan copies of documents both virtually and physically.
- Interview potential future students to make sure they had met the given criteria of their selected course.
- Supervised other departments that needed an extra hand so have a vast knowledge of Academic support, retention, inductions, data entry etc.
Sales Assistant
Store Twenty One
2015.02 - 2015.08
- Company Overview: (Closed Down)
- Welcomed customers into the shop and helped locate items.
- Resolved all customer complaints in professional manner whilst prioritising customer satisfaction.
- Operated a cash register for cash and credit transactions.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organised the shop floor, including checkout desk and displays.
- Answered customer telephone calls promptly in an appropriate manner.
Receptionist
AR Beauty
2013.09 - 2014.05
- Company Overview: (Closed Down)
- Acted as a first point of contact for the salon and greeted customers in an inviting manner.
- Operated a cash register for cash transactions.
- Answered customer telephone calls promptly in an appropriate manner.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cleaned and organised the shop floor, including the reception desk and displays.
Nursery Assistant
Fox Hollies Forum
2013.11 - 2013.12
- Supporting nursery staff with their daily duties.
- Helping to prepare snacks and meals for children during lunch time acknowledging health and food hygiene.
- Entertaining and organising activities for children aged 3-5 years.
Nursery Assistant
Tender Years Day Nursery
2012.09
- Assisted nursery teacher with delivering activities and lessons for children aged 2-4 years.
- Engaged in direct teaching activities by creating activity pages (in Word), songs etc to develop the children’s sensory and mental abilities.
- Monitored children during lunch time while obtaining an understanding of health and food hygiene.
- Organised parent teacher meetings where I updated parents on student progress.
Education
BTEC Level 3 - IT and Computing
Solihull College
2016.01 - 2018.01
BTEC Level 2 - IT and Computing
Solihull College
2015.01 - 2016.01
BTEC Level 2 - Health and Social Care
Solihull College
2013.01 - 2014.01
GCSEs - Maths, English, and Science
Ninestiles School an Academy
2008.01 - 2013.01
Skills
- Intermediate skill with Microsoft Word and PowerPoint
- Coding fundamentals,Networking principles,E-commerce knowledge
- Constructive criticism
- Ethical standards
- Customer services excellence
- Employee training
- Communication skills
- Attention to Detail
Awards
At Present: Lead Academic Support Officer In Partnership with Leeds Trinity University (LTU)
Accomplishments
Lead Academic Support Officer In Partnership with Leeds Trinity University (LTU)
Hobbies and Interests
Enjoy learning different IT & computer techniques, learning more about cyber security and continuing to enhance my knowledge in E-Commerce., I also enjoy learning different languages such as French and Dutch.
Languages
Fluent in English and Urdu
Self-Learning: French
References
References available upon request.
Timeline
Supervisor
Walkers
2024.05 - 2025.03
Domiciliary Carer
CareMark Solihull
2021.11 - 2023.09
Lead Academic Support Officer
Scholars School System
2019.03 - 2020.06
BTEC Level 3 - IT and Computing
Solihull College
2016.01 - 2018.01
Sales Assistant
Store Twenty One
2015.02 - 2015.08
BTEC Level 2 - IT and Computing
Solihull College
2015.01 - 2016.01
Nursery Assistant
Fox Hollies Forum
2013.11 - 2013.12
Receptionist
AR Beauty
2013.09 - 2014.05
BTEC Level 2 - Health and Social Care
Solihull College
2013.01 - 2014.01
Nursery Assistant
Tender Years Day Nursery
2012.09
GCSEs - Maths, English, and Science
Ninestiles School an Academy
2008.01 - 2013.01