Amara Coleman
Bournemouth,Dorset
Summary
Dynamic and results-driven employee with a strong foundation in effective communication, creativity, and adaptability. Proven expertise in problem-solving, time management, and decision making. Demonstrated excellence in customer service, team leadership, and cash handling accuracy. Adept at conflict resolution and fast-paced multitasking while maintaining workplace organisation. Committed to leveraging skills to achieve career growth and contribute to organisational success.
Overview
3
3
years of professional experience
Work history
Barista and Team leader
Kelly's kitchen
Christchurch , Bournemouth
05.2024 - Current
- Led team in delivering exceptional customer service and maintaining high standards of product quality.
- Trained new staff in coffee preparation techniques and operational procedures to ensure consistency.
- Managed daily stock levels and placed orders to maintain inventory and minimise waste.
- Developed and implemented efficient workflows to enhance productivity during peak service hours.
- Assisted in resolving customer complaints and provided tailored solutions to improve satisfaction.
- Monitored team performance and provided constructive feedback to foster professional development.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Performed cash handling duties accurately to maintain financial integrity.
Bar Staff
AFC Bournemouth Stadium
Bournemouth, England
10.2023 - 11.2025
- Executed general bar duties, including working behind the till and taking customer orders.
- Maintained a fast-paced environment while restocking food, sweets, crisps, and drinks.
- Poured drinks for customers to ensure prompt service and satisfaction.
- Removed waste and cleaned high-touch areas to uphold hygiene standards.
- Maintained cleanliness and organisation of bar area to ensure a welcoming environment for guests.
- Provided exceptional customer service by efficiently serving beverages and addressing patron inquiries.
Bar Back Staff
The Grove Tavern
Bournemouth, England
01.2024 - 04.2024
- Executed general bar duties, including cleaning designated areas and clearing tables.
- Collected empty glasses, packed them away, and loaded dishwasher.
- Restocked fridges, crisps, snacks, and merchandise to maintain inventory levels.
- Cleared ashtrays to uphold cleanliness standards.
- Assisted bartenders by restocking supplies and maintaining cleanliness of bar area.
- Followed health and safety regulations to ensure compliance within bar environment.
Programme Seller
Slick Events
Bournemouth, England
09.2022 - 09.2022
- Managed sales stand, achieving 600 programme sales during Air Festival weekend.
- Recorded and balanced all sales and proceeds accurately.
- Processed cash and card payments efficiently.
- Established rapport with potential customers and colleagues to enhance sales opportunities.
- Developed engaging sales presentations to effectively promote event packages.
General Shop Assistant
The Coast Cafe
Bournemouth, England
06.2022 - 09.2022
- Executed general cafe duties, ensuring cleanliness in allocated areas within set timeframes.
- Regularly cleaned high-touch surfaces to maintain hygiene standards.
- Assisted with cash register operations by processing payments from patrons when requested.
- Cleared, cleaned, and sanitised tables promptly between customer use.
- Delivered food and drinks efficiently to customers' tables.
- Collaborated with team members to uphold exceptional service standards.
- Accepted responsibility for all assigned tasks, demonstrating reliability.
- Maintained cleanliness and organisation of work areas to enhance customer experience.
- Processed customer transactions accurately using point-of-sale systems.
Education
GCSEs - All subjects
Avonbourne Girls Academy
Bournemouth, England 10/2018 - 06/2023
NVQ Level 2 - Travel and Tourism
Brockenhurst College
Brockenhurst 09/2023 - 07/2024
NVQ Level 3 - Travel and Tourism
Brockenhurst College
Brockenhurst 09/2024 -
Skills
- Effective communication
- Creativity
- Adaptability
- Problem-solving
- Time management
- Decision making
- Customer service
- Team leadership
- Cash handling accuracy
- Conflict resolution
- Fast-paced multitasking
- Workplace organisation
Languages
Portuguese
Intermediate
Affiliations
- Caring and dealing with animals
- Reading
- Family bonding
- Travels
- Volunteering
References
References available upon request.
Hobbies
Family bonding, Reading, Looking after animals, Exercising, Participating in outdoor activities.
Timeline
Barista and Team leader
Kelly's kitchen
05.2024 - Current
Bar Back Staff
The Grove Tavern
01.2024 - 04.2024
Bar Staff
AFC Bournemouth Stadium
10.2023 - 11.2025
Programme Seller
Slick Events
09.2022 - 09.2022
General Shop Assistant
The Coast Cafe
06.2022 - 09.2022
GCSEs - All subjects
Avonbourne Girls Academy
10/2018 - 06/2023
NVQ Level 2 - Travel and Tourism
Brockenhurst College
09/2023 - 07/2024
NVQ Level 3 - Travel and Tourism
Brockenhurst College
09/2024 -