Amar Paul
Nottingham,UK
Summary
Accomplished management professional with over 8 years of experience leading high-performing teams in account management and client services. Proven ability to recruit, mentor, and develop talent, build cohesive teams, and drive operational excellence. Adept at setting strategic direction, overseeing complex projects, and implementing processes that enhance team productivity and client satisfaction. Experienced in managing multiple accounts, guiding cross-functional collaboration, and delivering measurable business results. Recognized for strong leadership, decision-making, and the ability to motivate teams to exceed performance goals while maintaining high-quality client relationships.
Overview
17
17
years of professional experience
Work history
Shift Manager (Kitchen Team)
Scargill Movement
2024.09 - 2025.09
- Supervised and coordinated kitchen team operations, ensuring smooth daily service
- Managed shift scheduling, task allocation, and performance monitoring
- Maintained health, safety, and food quality standards in line with regulations
- Trained and supported new team members, promoting collaboration and efficiency
- Oversaw inventory, stock rotation, and supply ordering to minimize waste and control costs
- Resolved operational challenges quickly, maintaining a high level of customer satisfaction
- Implemented process improvements to streamline kitchen operations and boost productivity
Member – Leadership Team
Scargill Movement
2025.05 - 2025.08
- Actively contributed to strategic planning and community leadership decisions
- Assisted in organizing and coordinating events, activities, and team initiatives
- Supported community engagement, fostering collaboration and growth
- Mentored and guided new volunteers, enhancing their skills and confidence
- Facilitated team discussions, ensuring inclusive participation and shared decision-making
- Helped develop initiatives that strengthened community values and long-term sustainability
Operations & HR Manager
Calanex Communication
2023.01 - 2024.09
- Trained and managed B2C sales teams, enhancing performance and efficiency
- Led HR operations, overseeing recruitment, employee engagement, and retention
- Developed and executed sales and operational strategies to drive business growth
- Implemented comprehensive training programs to boost team productivity
- Managed cross-functional teams to streamline operations and increase revenue
Account Manager
AtoB Fuel Cards (Phi Consulting)
2022.03 - 2022.11
- Engaged decision-makers in logistics companies through targeted outreach
- Successfully pitched and sold fuel cards/fleet cards, expanding the client base
- Managed credit assessments and coordinated with the underwriting team
- Provided ongoing client support, ensuring customer satisfaction and retention
- Exceeded KPIs with 80-100 cold calls & emails per day, driving lead generation
- Secured over $40,000 in approved credit on fuel cards
- Collaborated with internal teams to streamline sales processes
Account Manager
QDALE Solutions
2020.02 - 2022.01
- Acted as the primary client contact, fostering long-term relationships
- Negotiated contracts and closed deals to increase company revenue
- Ensured the timely delivery of solutions aligned with customer needs
- Identified and developed new business opportunities, increasing market share
- Provided comprehensive reports to stakeholders on key business initiatives
Client Relations Lead
The Designers
2019.04 - 2020.02
- Designed customized business solutions to meet client needs
- Served as the main escalation point for client concerns and issue resolution
Administrative Accountant
Father House Society
2018.04 - 2019.02
- Led efficiency improvement initiatives to enhance financial operations
- Designed and executed staff training & mentoring programs
- Managed annual budgeting, implementing cost-saving strategies
Assistant Manager - Operations
Airband Communications Pvt Ltd
2014.01 - 2017.12
- Supervised call center activities, optimizing operational performance
- Developed and analyzed productivity metrics to improve efficiency
- Prepared budget reports, tracking expenditures and financial planning
Administrative Assistant
Voice of Voiceless Trust
2009.01 - 2011.01
- Organized meetings and events for non-profit directors
- Created promotional materials and press kits for major events
- Managed front desk operations, responding to public inquiries
Education
Bachelor of Commerce -
Sarhad University
Technical Engineering Training - undefined
Vision University
Skills
- B2B Sales
- B2C Sales
- Business Development
- Account Management
- Client Relationship Management
- Lead Generation
- Sales Pipeline Management
- Sales Forecasting
- CRM
- Data Analysis
- Negotiation
- Contract Management
- Customer Retention
- Upselling
- Team Leadership
- Cross-functional Collaboration
- HR Management
- Operations Management
References
Available upon request.
Websites, Portfolios and Profiles
linkedin.com/in/amir-paul-77a65822b
Timeline
Member – Leadership Team
Scargill Movement
2025.05 - 2025.08
Shift Manager (Kitchen Team)
Scargill Movement
2024.09 - 2025.09
Operations & HR Manager
Calanex Communication
2023.01 - 2024.09
Account Manager
AtoB Fuel Cards (Phi Consulting)
2022.03 - 2022.11
Account Manager
QDALE Solutions
2020.02 - 2022.01
Client Relations Lead
The Designers
2019.04 - 2020.02
Administrative Accountant
Father House Society
2018.04 - 2019.02
Assistant Manager - Operations
Airband Communications Pvt Ltd
2014.01 - 2017.12
Administrative Assistant
Voice of Voiceless Trust
2009.01 - 2011.01
Technical Engineering Training - undefined
Vision University
Bachelor of Commerce -
Sarhad University